Summary
Overview
Work History
Education
Skills
Timeline
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Emeka Amaefule

Spring,TX

Summary

Customer Account Manager with over 6 years of experience in sales and relationship management, known for consistently exceeding sales targets by 150% at Comcast Business. Skilled in problem-solving and strategic planning, adept at managing complex client portfolios and fostering long-term partnerships. Proficient in Salesforce and CRM, aiming to leverage expertise in dynamic roles within the technology and financial sectors to drive business growth and customer satisfaction.

Professional with strong background in managing customer relationships and driving client satisfaction. Skilled in addressing client needs, resolving issues, and implementing effective account strategies. Valued for collaborative approach, adaptability, and focus on delivering results through teamwork and communication. Proficient in CRM tools, data analysis, and strategic planning. Recognized for reliability and flexibility in dynamic environments.

Overview

6
6
years of professional experience

Work History

Customer Account Manager

Comcast Business
09.2024 - Current
  • Ranked in Top 25 reps nationally, consistently exceeding sales targets by over 150%.
  • Manage 60+ business clients, delivering tailored telecom solutions and reducing churn.
  • Build strong client relationships through proactive communication and problem-solving.
  • Develop custom proposals, conduct solution-based sales, and maintain accurate records.
  • Support sales operations with forecasts, pipeline reports, and activity documentation.
  • Conducted detailed sales forecasts and pipeline analyses, providing actionable insights that supported strategic decision-making for leadership.
  • Cultivated strong client rapport through responsive communication and proactive problem-solving, ensuring high satisfaction and loyalty.
  • Implemented tailored service solutions for over 60 clients, driving substantial improvements in service uptake and client engagement.
  • Leveraged consultative selling techniques to exceed sales quotas consistently, achieving remarkable success in upselling services across diverse industries.

Relationship Manager

Evalueserve
07.2022 - 10.2024
  • Developed tailored solutions for clients, resulting in an increase in client satisfaction.
  • Built and maintained strong relationships with over 150 key clients in network relationships with clients that had past relationships with Evalueserve and helped restart relationships as well.
  • Led cross-functional teams to deliver products and services, improving delivery efficiency.
  • Resolved complex client issues, enhancing customer success rate.
  • Consistently exceeded sales targets through effective sales strategies and relationship management.

Account Executive

Vernia
10.2023 - 09.2024
  • Contributed to Project Aviana as part of the government affairs team, engaging government officials to establish contacts and secure contracts and SBIRS bids.
  • Integral in attaining Steven Chambers Program Manager of DARPA as a contact for a possible project with DARPA.
  • Acted as an Account Executive for Project Seraf, a generative AI bot for internal business data.
  • Collaborated with marketing to outreach inbound leads and schedule meetings.
  • Achieved a daily average of 100 calls and sent 2500 emails per month to foster discover calls.
  • Successfully handled 7 deals across the sales cycle, excelling in deal facilitation and revitalizing stagnant connections.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.

South Sales Operations Intern

SAP
01.2021 - 07.2022
  • Developed and maintained key performance metrics for the South Market Unit, driving strategic focus for Sales Executives and VPs across five states.
  • Managed consolidation of On-Premise licenses for over 865 company accounts, including approximately 300 Fortune 500 companies, enhancing account management efficiency.
  • Played a pivotal role in the Q2-Q3 2021 Go to Market process, contributing to the addition of Moneyball metrics and data analysis for Sales Executive Data, leading to more informed sales strategies.
  • Participated in the development of the Nardeli Deck, ensuring data accuracy and providing valuable insights for the CEO's visit to the South Market Unit.
  • Monitored weekly KPIs, identifying areas requiring additional focus or improvement efforts from the team as needed.

Product Specialist & Technical Specialist

Apple
01.2019 - 01.2021
  • Leveraged expert product knowledge to identify and capitalize on sales opportunities, resulting in increased revenue.
  • Managed customer needs effectively, leading to improved customer satisfaction and retention.
  • Led team to successfully introduce business to customers, resulting in increased customer engagement and sales.
  • Delivered effective sales presentations, contributing to a significant increase in sales during the Spring quarter.

Education

Bachelor of Science -

University of Houston-Downtown
Houston, TX

Skills

  • B2B Sales, Negotiation, Salesforce, CRM, Lead Generation, Strategic Planning, Problem-Solving, Team Leadership, Client Relations, Sales Operations, Account Management, Consultative Selling, Sales Forecasting, Data Analysis, Customer Engagement, Cross-Functional Collaboration, Project Management

Timeline

Customer Account Manager

Comcast Business
09.2024 - Current

Account Executive

Vernia
10.2023 - 09.2024

Relationship Manager

Evalueserve
07.2022 - 10.2024

South Sales Operations Intern

SAP
01.2021 - 07.2022

Product Specialist & Technical Specialist

Apple
01.2019 - 01.2021

Bachelor of Science -

University of Houston-Downtown

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