Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adaobi Ebenebe

DALLAS,TEXAS

Summary

Seasoned Claims Adjuster with 7-years experience assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Assurant
Lewisville, TX
01.2024 - 02.2025
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Updated databases with new and modified customer data.
  • Oversaw warranty counseling process to manage expense controls.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Independent Adjuster

Independant Contractor
Dallas, TX
11.2017 - 01.2024
  • Investigated and assessed damage to residential and commercial properties, including personal property losses.
  • Reviewed insurance policies, endorsements and riders to determine coverage for claims.
  • Interpreted complex policy language and applied it to individual claims circumstances.
  • Negotiated with claimants and attorneys on behalf of the insurance company.
  • Documented claim files, prepared detailed reports of findings, and recorded all activities related to each claim.
  • Conducted field investigations of property damage to identify causes of loss or damage.
  • Maintained accurate records regarding claim status and settlement negotiations.
  • Researched legal documents such as deeds, titles, mortgages, when necessary.
  • Consulted with experts such as engineers or appraisers when needed.
  • Performed detailed calculations related to damages incurred due to an accident or disaster event.
  • Actively participated in training sessions designed to enhance professional knowledge base pertaining to independent adjusting practices.
  • Ensured that all client communication is handled professionally according to established procedures.
  • Traveled to customer and loss locations to inspect property and document damage.
  • Documented claims details with written descriptions, photographs and sketches.
  • Completed accurate estimates in line with carrier's best practices.
  • Coordinated timely handling and resolution of customers' claims.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Investigated claims, conducted field audits, determined losses and reported findings.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Updated databases with new and modified customer data.

Teacher

Anambra State Government
Awka, AN
01.2017 - 02.2022
  • Developed and implemented lesson plans based on curriculum objectives.
  • Participated in professional development workshops related to teaching methods or curriculum changes.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.

Education

Bachelor of Arts - Banking And Finance

Anambra State
Anambra State, Nigeria
05-2017

Skills

  • Property Claims
  • Xactimate
  • Symbility
  • Policy Investigations
  • Property Adjusting
  • Claims Processing
  • Report Writing
  • Regulatory Compliance
  • Best Practices Implementation
  • Claims File Management Processes
  • Coverage Assessments
  • Highly Motivated
  • Claims Investigations

Timeline

Customer Service Representative

Assurant
01.2024 - 02.2025

Independent Adjuster

Independant Contractor
11.2017 - 01.2024

Teacher

Anambra State Government
01.2017 - 02.2022

Bachelor of Arts - Banking And Finance

Anambra State

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Adaobi Ebenebe