Summary
Overview
Work History
Education
Skills
Timeline
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Emeka Osasah

Emeka Osasah

North Liberty,IA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Meskwaki Bingo Hotel Casino
01.2023 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Tracked customer service cases and updated service software with customer information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Customer Service Representative

Erikson Senior Living
01.2020 - 12.2022
  • Delivered prompt service to prioritize customer needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Created and maintained detailed database to develop promotional sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Cross-trained and backed up other customer service managers.

Education

Bachelor of Arts - Philosophy

University of Lagos
Lagos, Nigeria

Skills

  • Product Knowledge
  • Paperwork Processing
  • Account updating
  • Appointment Scheduling
  • Call Management
  • Consultative Sales
  • Complaint resolution
  • Data Entry
  • Report Generation
  • Information Security
  • Data Collection
  • Scheduling
  • De-Escalation Techniques
  • Problem Resolution
  • Call Center Operations
  • Office equipment proficiency
  • Strategic sales knowledge
  • Complaint Handling
  • Money handling abilities
  • Retail store support
  • Professional telephone demeanor
  • Follow-up skills
  • Critical Thinking
  • Client Relations
  • Team Development
  • [Software] CRM system proficiency
  • Training development aptitude
  • Quality Control
  • Prioritization
  • Customer Relationship Management (CRM)
  • Problem-solving abilities
  • Brand representation
  • Spreadsheets
  • Live chat support
  • Microsoft Excel
  • Payment Processing
  • Escalation management
  • Computer Proficiency
  • Reading Comprehension
  • Project management abilities
  • Research
  • Microsoft Outlook
  • Customer Service
  • Report creation
  • Call center experience

Timeline

Customer Service Representative

Meskwaki Bingo Hotel Casino
01.2023 - Current

Customer Service Representative

Erikson Senior Living
01.2020 - 12.2022

Bachelor of Arts - Philosophy

University of Lagos

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Emeka Osasah