Emel Riad
Aurora,USA
Summary
Results-driven retail leader with over 10 years of experience managing store operations and leading teams across multiple locations. Demonstrated ability to drive sales growth, optimize daily operations, and develop high-performing staff. Experienced in inventory management, customer service excellence, and implementing process improvements to increase efficiency. Recognized for strong leadership, problem-solving skills, and a hands-on approach to achieving business goals.
Overview
15
15
years of professional experience
Work History
Assistant General Manager of Operations/Chef Manager
Compass Group USA
Denver, Colorado
04.2024 - Current
- Identified cost savings initiatives that could be implemented across the organization's operations.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Assessed product stock and monitored monthly inventory control for corrective action planning to eliminate expenses.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant General Manager
Marshall Retail Group
Long Beach, US
01.2019 - 04.2024
- Denver International Airport authorized signatory.
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Resolved customer complaints quickly, while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
Small Business Owner
Chief tobacco
Lakewood, CA
03.2014 - 01.2019
- Managed staff recruitment, hiring, training, and development.
- Analyzed market trends to inform product offerings and pricing decisions.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Oversaw daily operations of small business including customer service and financial management.
- Negotiated contracts with vendors, suppliers and customers.
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Designed detailed business plans to outline finances, goals and operations of company.
General Manager
Gas Station
Long Beach
06.2010 - 03.2014
- Watch 8 locations.
- Updated and maintained databases with current information.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Conducted regular meetings with senior management team to review progress against established objectives.
Education
Technology and Information System
12.2005
Skills
- Communication
- Time management
- Operations Management
- Customer Engagement
- Schedule Coordination
- Staff Management
- Organization
- Employee training and development
- Technology and information system
- Cost control
- Inventory management
- Employee training
References
- Meron, HR Manager, ARG, +651-324-8482
- Raufe Tawfik,Regional Manager, +562-213-7970
Timeline
Assistant General Manager of Operations/Chef Manager
Compass Group USA
04.2024 - Current
Assistant General Manager
Marshall Retail Group
01.2019 - 04.2024
Small Business Owner
Chief tobacco
03.2014 - 01.2019
General Manager
Gas Station
06.2010 - 03.2014
Technology and Information System