Emelda Dixon
Las Vegas,NV
Summary
Proven customer service expert from Paris Hotel and Casino, adept at complaint resolution and cash handling, enhancing guest satisfaction significantly. Skilled in fostering loyalty through exceptional communication and organizational abilities. Demonstrated leadership in streamlining processes for efficiency, achieving high customer satisfaction rates.
Overview
32
32
years of professional experience
Work History
Front Desk Guest Service Representative
Paris Hotel and Casino
03.2001 - Current
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat bus
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Provided guests with upgrade options when available.
- Processed room deposits, fees, and payments efficiently.
Ticket Counter Lead-Part-time
Allegiant Airlines
09.2007 - 08.2019
- Handled customer complaints to maintain a positive service environment.
- Processed reservations and bookings, contributing to streamlined client experiences.
- Trained new team members to uphold service standards and procedures.
- Facilitated passenger check-in procedures and provided boarding passes accurately.
- Tagged and weighed checked baggage efficiently to ensure delivery to correct destination.
Front Desk Guest Service Agent
Flamingo Hotel And Casino
08.1992 - 02.2001
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
Education
No Degree - Pre_law
University of Monroe-Louisiana
Monroe, LANo Degree - Gaming
Community College of Southern Nevada
Las Vegas, NV06-2000
Skills
- Strong organizational skills
- Team player attitude
- Exceptional communication
- Reservation management
- Cash handling experience
- Detail-oriented, ability to multitask
- Complaint handling
- Customer service
Timeline
Ticket Counter Lead-Part-time
Allegiant Airlines
09.2007 - 08.2019
Front Desk Guest Service Representative
Paris Hotel and Casino
03.2001 - Current
Front Desk Guest Service Agent
Flamingo Hotel And Casino
08.1992 - 02.2001
No Degree - Pre_law
University of Monroe-Louisiana
No Degree - Gaming
Community College of Southern Nevada
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