Emelda Y. Mikell
Lansing,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Social Service Career Trainee (Case Worker)
State of Illinois-Department of Human Services
Chicago, IL
01.2024 - 09.2024
- Learned new materials, processes, and programs quickly.
- Supported departmental tasks to increase understanding of industry processes.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Ability to maintain confidentiality at all times.
- Ability to react well under pressure.
- Ability to follow instructions responds to management direction take responsibility for own actions and complete task.
- Ability to respond promptly to participate needs and request for service and assistance.
- Ability to approach others in a tactful manner.
- Knowledge of database software (IES) word processing software and contact management systems.
- Developed effective improvement plans in alignment with goals and specifications.
- Assist client with determining initial and ongoing eligibility for transitional assistance programs and employment services
- Receives training in records updating case status changes, such as change in address, limit composition and number budget computation SNAP and MEDICAL eligibility.
- Receives training in managing earned income cases and in determining continued eligibility for TANF.
- Perform SNAP casework in an action based "first available work "process through assigned ques.
- Conduct interactive interviews utilizing the agencies PC (IES) Illinois Eligibility System to obtain and verify client information.
- Prepare and deliver explanation of eligibly decision.
- Evaluate and monitor client cases to ensure compliance with applicable rules regulations and guidelines.
Emergency Rental Assistance Program, Case Manager
Robert Half Staffing Agency/Geminus Regional
Merrville, IN
12.2021 - 04.2023
- Provide excellent customer service to tenants and landlords by monitoring emails and telephone messages
- Advise tenants and landlords of program regulations, administrative policies, and procedures
- Review, evaluate, and process applications for rental and utility assistance
- Determine eligibility, months of assistance, and payment due tenants and landlords
- Enter timely and accurate updates on tenants and landlord data in the database
- Process a minimum of ten applications daily
- Collaborate with team members and supervisor to ensure timely processing of applications
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Passport Associate
CGI Federal Department of State
Chicago, Illinois
09.2016 - 09.2020
- Interface with passport applicants at the agency or will call counters
- Review passport applications, photographs, identification, and supporting documentation prior to adjudication
- Ensure all documents meet passport standards
- Scan documentation
- Inform passport applicant of all fees
- Ensure applicants documentation and passport is mailed to the correct applicant
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Participated in regular quality assurance checks to uphold high standards for passport issuance accuracy and timeliness.
- Trained new Passport Associates in proper procedures, contributing to overall team efficiency and effectiveness.
- Managed a high volume of daily passport applications, consistently meeting deadlines under pressure.
- Handled difficult customer inquiries with professionalism and patience, resulting in increased overall satisfaction levels.
- Assisted in reducing errors on passport applications with meticulous attention to detail and consistent adherence to guidelines.
- Reviewed photo submissions for compliance with official guidelines, providing feedback as needed to ensure acceptable images were used in passports.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Home Support Worker
Caregiver Services Inc.
08.2008 - 09.2016
- Care for patient on a rotating schedule
- Ensure all doctor appointments were kept
- Document patient’s behavior and report abnormalities or new symptoms to doctor
- Perform housekeeping duties, meal preparation including grocery shopping, and run errands
- Administer medications according to doctor’s instructions
- Developed rapport to create safe and trusting environment for care.
- Assisted with daily living activities, running errands, and household chores.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Batch Processor
Stivers Employment Agency/Lions Club International
02.2008 - 08.2008
- Convert foreign currency into United States currency
- Interact with uploading donations into the proper campaigns
- Collaborate with upper management on daily operations
- Train new employees
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed incoming documents and materials.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Maintained accurate records to enable processor activity and performance monitoring.
Senior Data Input Operator
Chicago Health Lead Prevention
Chicago, Illinois
07.1998 - 07.2005
- Organize and maintain a complex filing system
- Identify and reconcile data input discrepancies
- Extract and compile accurate data reports
- Coordinate all onsite events
- Assist program director with special projects
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Analyzed current data records to provide detailed reports.
- Preserved customer confidence and protected operations by keeping information confidential.
- Evaluated source documents to locate needed information.
- Streamlined data entry for production metrics, improving accuracy and accessibility of operational reports.
Education
Continuing Education & Professional Development -
Joseph Business Entrepreneurial School
Bachelor of Arts - Marketing
Columbia College
01.2003
Skills
- Computer Proficiency with
- Microsoft Office Applications
- Nonprofit Accounting Software – MIP (Abila)
- Bookkeeping
- Reading Comprehension
- Telephone Etiquette
- Data Entry and Analysis
- Case Management Tracking
- Multitasking and Organization
- Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
My life is my message.
Mohandas Gandhi
Timeline
Social Service Career Trainee (Case Worker)
State of Illinois-Department of Human Services
01.2024 - 09.2024
Emergency Rental Assistance Program, Case Manager
Robert Half Staffing Agency/Geminus Regional
12.2021 - 04.2023
Passport Associate
CGI Federal Department of State
09.2016 - 09.2020
Home Support Worker
Caregiver Services Inc.
08.2008 - 09.2016
Batch Processor
Stivers Employment Agency/Lions Club International
02.2008 - 08.2008
Senior Data Input Operator
Chicago Health Lead Prevention
07.1998 - 07.2005
Continuing Education & Professional Development -
Joseph Business Entrepreneurial School
Bachelor of Arts - Marketing
Columbia College
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