Emeli Rivera

•Conducted comprehensive data analysis on programming, utilizing internal dashboards and surveys to assess associate sentiment and evaluate event impact, resulting in 98% satisfaction rate among users within region.

•Develop Strategic initiatives to actively engage associates in regional programming and events, fostering participation through targeted internal communication channels and on-site activities. Achieving an 85% satisfaction rate both digitally and onsite.

•Utilized internal surveys and assessment tools to gauge attendance satisfaction and measure dynamic working environments, consistently achieving a 5-start rating on the Text Us platform.

•Manage calendars for large events and coordinated logistics for meetings & events and catering ensuring seamless experiences for all participants.

• Strategic cross-functional communication initiatives among Facilities, Workspace Programs & Amenities, IT, Security, HR, and vendors to ensure associate satisfaction and alignment of strategy.

•Apply background knowledge of building operations and emotional intelligence to problem-solve conflicts, optimize systems, and provide informative tours for new hires.

• Facilitated meetings between stakeholders to identify areas of workplace improvement.
• Analyzed customer feedback and developed strategies for improving employee engagement.
• Reviewed established procedures to assess areas in need of improvement.

• Formulated and executed training initiatives geared towards enhancing workplace efficiency and fostering a positive environment.
• Nurtured strategic partnerships with building tenants to ensure memorable experiences and sustained satisfaction.
• Served as a pivotal link between sales, event services, culinary teams, and other departments, orchestrating seamless collaboration for unparalleled client experiences.
• Consulted and developed coffee bar menu, overseeing personnel recruitment, training, and vendor relations to elevate service standards.
• Assisted in the management of amenity spaces, meticulously overseeing food & beverage programs, facilities, and event logistics to ensure optimal guest satisfaction.
• Authored a comprehensive company handbook encompassing operational procedures, machinery manuals, recipes, and employee training protocols, enhancing operational clarity and service consistency.
• Collaborated with management to craft job descriptions tailored to organizational objectives, fostering a positive and goal-oriented work culture.

•Collaborated with leadership to discuss future adjustments to increase sales and operational efficiency.
•Trained new team members on food safety and customer service procedures of different learning styles and backgrounds to improve product knowledge and selling abilities.
•Supervised daily operations of the cafe, including ordering supplies, managing staff schedules and mentoring team members to find workable solutions in conflict.
•Developed deep knowledge of Blue Bottle's product lines to educate consumers and team members.

•Brand Ambassador promoting international stores in Korea, Japan, China, and the U.S

• Produced engaging, innovative, and timely social media content across multiple platforms including Instagram, Yelp, and the company's website, driving significant audience engagement.
• Orchestrated the seamless management of inventory, providing comprehensive training and support across all operational roles to ensure operational efficiency and excellence.
  Played a pivotal role in the successful launch of the store, spearheading the development of the coffee program and food menu.
• Elevated the visual appeal of the store and displays by implementing dynamic seasonal promotions and strategically showcasing key products.

•Brand Ambassador: Enhanced brand visibility within NYC's coffee community by networking with key stakeholders and collaborating on content creation.

• Facilitated team development: Cultivated soft skills in customer engagement, communication, and hospitality among team members.
• Consumer education: Provided valuable insights to consumers, increasing awareness and loyalty to the brand.