Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emelia Lucero

customer service
WheatRidge ,CO

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

The Dollar Tree
WheatRidge, CO
02.2018 - 09.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.

Receptionist

H&R
WheatRidge , CO
01.2022 - 04.2022
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.

Education

North High School Denver Colorado
29 N Spear Blvd
06.1977

Skills

  • Customer Complaint Resolution
  • Answering Phones
  • Computers and Technology
  • Greeting and Seating Clients
  • Multi-Line Telephone Systems
  • Call Answering and Routing
  • Computer Proficiency
  • Multitasking and Time Management
  • Document and File Management
  • Visitor and Customer Relations
  • Appointment Coordination
  • Reminder Calls
  • Availability Record Keeping
  • Visitor Monitoring

Timeline

Receptionist

H&R
01.2022 - 04.2022

Assistant Store Manager

The Dollar Tree
02.2018 - 09.2022

North High School Denver Colorado
Emelia Lucerocustomer service