Emelia Thelemann
Summary
Reliable and detail-oriented professional with experience in both fast-paced customer service and administrative office environments. Proven ability to lead teams, manage shift operations, and provide excellent service under pressure at Dunkin. As a Student Office Worker in Facilities Management, developed strong organizational, communication, and clerical skills, including data entry and coordinating work orders. Adaptable, efficient, and ready to contribute to team success in dynamic workplace settings.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin
11.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
UWP Summer Student Office Worker
Facilities Management
05.2025 - 08.2025
- Contributed to a positive work environment by assisting coworkers with various tasks as needed.
- Upheld a high level of customer service by actively listening to and addressing concerns from students, faculty, staff, and visitors.
- Created and closed work orders in TMA
- Increased office efficiency by organizing and maintaining filing systems.
- Supported office staff with timely completion of tasks and projects.
Education
Bachelor of Environmental Science - Conservation And Community Planning
University of Wisconsin, Stevens Point
Stevens Point, WI05-2028
Skills
- Office organization
- Cash handling
- Team leadership
- Problem-solving
- Maintenance coordination
- Reservation management
- Customer service
- Strong verbal and written communication
Timeline
UWP Summer Student Office Worker
Facilities Management
05.2025 - 08.2025
Shift Leader
Dunkin
11.2021 - Current
Bachelor of Environmental Science - Conservation And Community Planning
University of Wisconsin, Stevens Point
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