EMELIA S TORRENUEVA WILLIAMS
Las Vegas,Nevada
Summary
Customer service professional with proven track record in managing passenger needs efficiently. Notable for enhancing passenger experience through timely support and coordination. Known for strong team collaboration and adaptability to changing situations. Key skills include conflict resolution and multitasking.
Experienced with resolving passenger inquiries and issues promptly and effectively. Utilizes strong communication and interpersonal skills to ensure passenger satisfaction. Track record of maintaining calm and efficiency in high-pressure environments.
Overview
18
18
years of professional experience
Work History
PSA passenger service assistant
Prospect Airport Service
10.2023 - 07.2024
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
Online Seller
Own business
03.2020 - 05.2022
- Enhanced customer satisfaction through strategic merchandising of various products.
Server/waiter
Ramede Hotel & Resort
02.2019 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Housekeeping Room Attendant
Ramede Hotel & Resort
08.2016 - 05.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Domestic Helper
Greenfields International Manpower Inc.
12.2011 - 07.2016
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Maintained a clean, safe, and organized home environment for family members.
Production Worker
Taiyo Yuden
11.2006 - 03.2008
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Education
Computer Associate - College level
University of Bohol
Tagbilaran City, Bohol03.2025
High school -
Santo Nino Institute
Getafe, Bohol03.2024
Skills
- Microsoft Excel
- Fast learning
- Flexible time
- Hardworking
- Honest
- Friendly
Hobbies and Interests
- Cooking
- Listening to music
- Walking
Timeline
PSA passenger service assistant
Prospect Airport Service
10.2023 - 07.2024
Online Seller
Own business
03.2020 - 05.2022
Server/waiter
Ramede Hotel & Resort
02.2019 - 05.2021
Housekeeping Room Attendant
Ramede Hotel & Resort
08.2016 - 05.2018
Domestic Helper
Greenfields International Manpower Inc.
12.2011 - 07.2016
Production Worker
Taiyo Yuden
11.2006 - 03.2008
Computer Associate - College level
University of Bohol
High school -
Santo Nino Institute
Similar Profiles
Abril PerezAbril Perez
Trainer at Prospect Airport Service, DFW Int'l AirportTrainer at Prospect Airport Service, DFW Int'l Airport
Mohammad Jamshid WardakMohammad Jamshid Wardak
Customer Service Supervisor at Prospect Airport Service, DFW Int'l AirportCustomer Service Supervisor at Prospect Airport Service, DFW Int'l Airport
George ElmashatGeorge Elmashat
Passenger Service Assistant at Prospect Airport Service, DFW Int'l AirportPassenger Service Assistant at Prospect Airport Service, DFW Int'l Airport
Jaylon GarnerJaylon Garner
Wheelchair Assistant at Prospect Airport Service, DFW Int'l AirportWheelchair Assistant at Prospect Airport Service, DFW Int'l Airport
Kimberly BurgessKimberly Burgess
Medical Coder OBGYN at UNLV HealthMedical Coder OBGYN at UNLV Health