Emelie Dillman
Tulsa,OK
Summary
Resourceful and highly organized professional with extensive experience in administrative support, customer service, and social media management. Seeking to leverage skills as a Virtual Executive Assistant. Proficient in Microsoft 365 and Google Suite, including calendar and email management with Google Calendar and Microsoft Outlook. Demonstrated expertise in handling travel arrangements, expense tracking, and managing Google Ads campaigns. Known for streamlining processes, enhancing productivity, and delivering exceptional support in dynamic environments. Committed to providing high-level executive assistance and contributing to the success of a forward-thinking organization.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Optician
Hicks Brunson Eyewear
04.2024 - Current
- Receiving prescriptions from optometrists and ophthalmologists, and interpreting them in conjunction with visual needs
- Measuring customers' eyes and faces, such as the distance between their pupils
- Helping customers choose frames, lens treatments, tints, and anti-reflective coatings that suit their lifestyle, prescription, and personal needs
- Creating work orders for optical lab technicians to grind and polish lenses
- Adjusting, repairing, and replacing eyewear, including broken frames
- Educating customers about how to care for their eyewear
- Accurately and efficiently process out of network benefits for purchased materials.
Server/Bartender
Mcnellie's South City
05.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
SMOKE Woodfire Grill Owasso
08.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Mondo's Italian Restaurant
08.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Marketing Manager/Estimator
Oklahoma Disaster Restoration
06.2019 - 08.2021
- Matterport Pro2 Scan Specialist: created 3D renderings and scaled virtual tours of homes/businesses for current jobs
- Managed communication of consumer motivations, behaviors, and results and coordinated improvements with teams
- Reported marketing efforts across active social channels to ensure social goals were met along with business objectives
- Defined and refined brand strategies, translating them into brand plans and go-to-market strategies for implementation
- Developed integrated marketing communication plans and initiatives to support all marketing strategies and objectives
- Attended IICRC Certification and Training programs to expand knowledge of the brand and operational strategies
- Wrote insurance estimates, ensured information was updated in CRM, and notified management of complications
- Stayed current with social media trends, reviewed all social media posts, and conducted research on followers' behavior.
Business Security Consultant
Cox Business
07.2018 - 05.2019
- Coordinated with the Business Development Manager weekly to maintain, develop, and grow a rigorous sales team
- Sold products by educating prospects and identifying leads through specific presentations to create loyal customers
- Conducted research efforts to identify new marketing strategies, business opportunities, and competitor's performance
- Stayed on top of trends and innovation within the industry to help cultivate relationships with prospective new clients
- Improved customer satisfaction through expert resolution of conflict, issues, and concerns to increase rapport and sales
- Maintained up-to-date knowledge of all company services regarding payments, account changes, and loyalty upgrades
- Created action plans and schedules to identify specific sales targets and project the number of contracts to be made.
Small Business Specialist
Verizon Wireless
07.2017 - 06.2018
- Strategically demonstrated awareness of company policies and procedures while applying strategic, sound judgment
- Achieved all established goals and performance metrics and attended customer service training programs as requested
- Provided exemplary customer service to both internal and external clients in order to meet brand standards and goals
- Initiated and closed all sales accounts using the various direct and indirect marketing approaches set by the company
- Interacted with staff, internal departments, and customers to resolve customer service issues and improve processes
- Took a consultative approach to finding solutions to customers' needs and resolve complaints through active listening.
Solutions Manager
Verizon Wireless
04.2016 - 06.2017
- Effectively ensured compliance with established city, state and federal guidelines in order to maintain operational status
- Maximized productivity by developing an atmosphere of open communication, awareness, and constant improvement
- Conducted specific inventory checks on a regular basis and maintained updated inventory records to meet store needs
- Developed and managed relationships with customers by communicating product features and selling various products
- Maintained store cash levels, reports, and closing procedures as well as educated the sales team on all company objectives
- Effectively ensured all staff received quarterly development meetings and plans to implement specific store objectives
- Oversaw promotional activities, enhanced guest experience, audited performance results, and managed cash logs.
Experience & Solutions Specialist
Verizon Wireless
03.2013 - 09.2016
Education
Master of Business Administration -
Baker University
05.2017
Bachelor of General Studies -
University of Kansas
05.2005
Skills
- Matterport Pro2 Camera
- Salesforce
- Concur Travel
- Microsoft Office 365
- Google Suite
- Google and Facebook Ads Manager
- Digital Marketing
- Social Media Marketing
- Corporate Communications
- Google Analytics
- Email Management
Certification
IICRC Certification & Training
Coreskills
Calendar and Schedule Management, Email Management and Correspondence, Travel Planning and Coordination, Expense Tracking and Budget Management, Professional Written and Verbal Communication, Social Media Management, Microsoft 365 and Google Suite, Virtual Meeting Platforms, Project Management Platforms, Familiarity with CRM Systems, Task Prioritization and Time Management, Document and File Management, Process Efficiency and Improvement, Google Ads Campaign Management, Client Relationship Management, Problem Solving and Conflict Resolution, High-Quality Service and Delivery
Timeline
Optician
Hicks Brunson Eyewear
04.2024 - Current
Server/Bartender
Mcnellie's South City
05.2023 - 03.2024
Server
SMOKE Woodfire Grill Owasso
08.2022 - 03.2023
Server
Mondo's Italian Restaurant
08.2021 - 08.2022
Marketing Manager/Estimator
Oklahoma Disaster Restoration
06.2019 - 08.2021
Business Security Consultant
Cox Business
07.2018 - 05.2019
Small Business Specialist
Verizon Wireless
07.2017 - 06.2018
Solutions Manager
Verizon Wireless
04.2016 - 06.2017
Experience & Solutions Specialist
Verizon Wireless
03.2013 - 09.2016
Master of Business Administration -
Baker University
Bachelor of General Studies -
University of Kansas
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