Emelie Herrera
Orlando,FL
Summary
Adaptable and dynamic, I excelled at Universal Orlando Studios by operating multiple attractions, ensuring guest safety, and enhancing visitor experiences. With a focus on exceptional problem-solving and communication, I consistently improved ride efficiency and contributed to high customer satisfaction. I trained new staff members, fostering a collaborative team environment. Skilled in emergency protocols and crowd management, I thrive in fast-paced settings, ensuring smooth operations even during peak times.
Overview
6
6
years of professional experience
Work History
Attractions Attendant
Universal Orlando Studios
Orlando, FL
03.2019 - Current
- Operated and attended three different rides, demonstrating the ability to switch between multiple positions efficiently.
- Greeted guests, provided safety instructions, and ensured all riders were properly secured before the ride began.
- Monitored ride operations to ensure smooth and safe experiences, identifying and addressing any issues quickly to maintain ride efficiency.
- Provided excellent customer service by answering questions, resolving concerns, and ensuring all guests had an enjoyable visit.
- Assisted with crowd control during peak hours, ensuring that guest flow remained organized and safe at all times.
- Trained new team members on the operation and safety protocols for different ride attractions, fostering teamwork, and a smooth operation across the park.
- Responded promptly and calmly to any emergencies, following Universal Studios’ safety protocols to manage the situation effectively.
- Kept ride areas clean, organized, and in compliance with all safety standards.
- Assisted in the development of emergency evacuation plans for rides.
Education
Associate of Science -
Valencia College
Orlando, FLSkills
- Ability to operate multiple ride attractions and handle different positions
- Exceptional communication and customer service skills
- Strong problem-solving abilities, particularly in high-pressure environments
- Knowledge of ride safety protocols and emergency procedures
- Effective team player with a focus on collaboration and smooth operations
- Capable of managing crowds and ensuring safety during peak periods
- Comfortable in fast-paced, dynamic work settings
Languages
English
Professional
Spanish
Limited
Timeline
Attractions Attendant
Universal Orlando Studios
03.2019 - Current
Associate of Science -
Valencia College
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