EMELIE MATEO
Queens,NY
Summary
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Receptionist
Ideal Foot Care
01.2024 - 05.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Medical Receptionist
Arthur M. Lubitz MD PC
09.2022 - 12.2024
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Scheduled appointments, registered patients, and explained procedures to patients to reduce anxieties and increase patient cooperation.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Adhere to strict HIPAA guidelines to protect patient privacy
Education
Associate of Applied Science - Psychology
LaGuardia Community College
Long Island City, NY06.2026
High School Diploma - undefined
Long Island City High School
Queens, NY06.2021
Skills
- Customer Service
- Time management
- Problem-Solving Skills
- Organization skills
- Teamwork and Collaboration
- Workplace Safety
- HIPAA compliance
- Patient scheduling
- Data entry
- EMR / EHR
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Ideal Foot Care
01.2024 - 05.2025
Medical Receptionist
Arthur M. Lubitz MD PC
09.2022 - 12.2024
High School Diploma - undefined
Long Island City High School
Associate of Applied Science - Psychology
LaGuardia Community College
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