Emelie Robertson
Portland,OR
Summary
Goal-oriented manager with extensive experience in various industries and a proven track record of effective leadership. Skilled in driving productivity and ensuring customer satisfaction, leading to increased revenue and sales. Committed to streamlining procedures and maximizing employee potential for optimal results.
Overview
14
14
years of professional experience
Work History
E-commerce and Marketing Manager
Linen Society
10.2022 - Current
- Develop and implement e-commerce strategies including improved website performance, traffic acquisition, conversion, a/b testing and reporting to achieve KPIs
- Research multiple markets to discover new trends and technologies to improve website performance
- Oversee and manage digital marketing channels across display ads, email marketing, and social media
- Develop and maintained calendars to align website updates and marketing campaigns with vendor promotions and sales
- Oversee preparation of marketing copy, images, videos, emails, and other collateral.
- Improved website visibility through development and implementation of SEO strategies.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
Sales Operations Team Lead
Domaine Serene Winery
05.2021 - 10.2022
- Directed quarterly wine club processing and e-commerce sales.
- Managed distribution globally and domestically for entire winery completing import and export documents when needed
- Acted as liaison between winery and third party fulfillment warehouse to identify and address supply chain issues, natural disasters and unexpected damages
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
- Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
Office Manager
PDX Center for Dentistry
05.2020 - 05.2021
- Navigated COVID-19 pandemic regulations and re-assessed policies and procedures to retain and assist patients during unprecedented times
- Guided current and potential customers through various insurance scenarios and queries.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained new employees in office procedures, job descriptions and job expectations
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Scheduling Coordinator
Mintie Family Dentistry
02.2019 - 05.2020
- Worked with practice owner and supervisor to plan and coordinate production goals.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Verified insurance coverage and obtained pre-authorizations.
- Managed multiple provider schedules and prioritized tasks to meet demands of fast-paced work environment.
Service Dispatcher
Burkhart Dental Supply
09.2016 - 10.2018
- Processed service requests from clients and account managers
- Scheduled and dispatched service technicians for on-site repairs at dental offices across the state of Alaska
- Processed purchase orders, credit orders, logistics transfers and repair orders from vendors and clients.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Utilized dispatch software to enter customer requests, invoices and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Office Manager
Jay Harris Levy DDS
05.2010 - 09.2016
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Education
Bachelor of Arts - Business Administration
Portland State University
Portland05.2013
Skills
- Budget Administration
- Customer Acquisition
- Marketing Analytics
- Strategic Planning
- Staff Management
- Digital Marketing
- SEO Optimization
- P&L Management
- KPI Tracking
- Staff development plans
- Leadership training
Timeline
E-commerce and Marketing Manager
Linen Society
10.2022 - Current
Sales Operations Team Lead
Domaine Serene Winery
05.2021 - 10.2022
Office Manager
PDX Center for Dentistry
05.2020 - 05.2021
Scheduling Coordinator
Mintie Family Dentistry
02.2019 - 05.2020
Service Dispatcher
Burkhart Dental Supply
09.2016 - 10.2018
Office Manager
Jay Harris Levy DDS
05.2010 - 09.2016
Bachelor of Arts - Business Administration
Portland State University
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