EMELIN ESPINOZA
San Juan,Texas
Summary
Professional with a proven track record of delivering excellent customer service in fast-paced environments. Skilled in resolving customer issues and ensuring satisfaction. Expert at managing multiple tasks and maintaining positive relationships. Strong team player with excellent communication and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Denny's
Katy, Tx
11.2024 - 12.2025
- Coordinated inventory management and ensured stock availability for service.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
Jr Account Executive
GA Jersey Village
Houston, Tx
04.2023 - 10.2024
- Assisted in developing marketing strategies to enhance brand visibility and engagement.
- Generate full revenue for a nonprofit organization the office partners up with to ensure great success for the company.
- Partnered with local national retailers to educate the community about the nonprofit.
- Practiced and studied telemarketing skills in the office as well as mocked interviews.
- Gain client knowledge and have a student mentality to mentor
- Managed client relationships by responding to inquiries, addressing concerns, and resolving issues.
- Collaborated with team members to prepare presentations for daily meetings
SALESPERSON
Solar company
McAllen, Tx
02.2022 - 12.2022
- Generate full revenue for the nonprofit organization that the office partners up with to ensure great success for the company.
- Partnered with local national retailers to educate the community about the nonprofit.
- Analyze the event with detail and efficiency correctly to ensure great results.
- Create personal relationships with customers and give them the opportunity to make a one time contribution to a lasting change.
- Practiced and studied telemarketing skills in the office and mocked interviews.
- Gain client knowledge and have a student mentality for growth opportunities.
- Mentored new employees by providing guidance on proper etiquette when interacting with customers.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
Edinburg, Tx
03.2019 - 01.2022
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Developed strong customer relationships and loyalty through effective communication.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Helped each customer troubleshoot with exact detail to obtain great results involving their products with their home connections.
Education
High School Diploma - English, Spanish
EDINBURG NORTH HIGH SCHOOL
EDINBURG, TX 08.2015 - 05/2019
Skills
- Teamwork and collaboration
- Customer service
- Marketing strategy development
- Multitasking
- Excellent communication
- Organisational Skills
- Time Management
- Problem - Solving
Languages
- English
- Spanish
Timeline
Assistant Manager
Denny's
11.2024 - 12.2025
Jr Account Executive
GA Jersey Village
04.2023 - 10.2024
SALESPERSON
Solar company
02.2022 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
03.2019 - 01.2022
High School Diploma - English, Spanish
EDINBURG NORTH HIGH SCHOOL
08.2015 - 05/2019