Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Emelin Lopez

Emelin Lopez

South San Francisco,CA

Summary

Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Advocate

Target
11.2023 - Current
  • Create a welcoming experience by authentically greeting all guests
  • Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal cues to tailor your approach.
  • Engage with guests in a genuine way, which includes asking questions to better understand their specific needs.
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
  • Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target.
  • Help guests as you complete workload with minimal guest disruption
  • Work in all departments to ensure sales floor is full, zoned and in stock for guests
  • Push and stock product to sales floor
  • Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments
  • Complete scans and system audit functions to ensure inventory accuracy
  • Support execution of major transitions and ISM
  • Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable) and attending to spills throughout the store as needed.
  • Accurately execute all pulls (i.e., daily Fills, out of stock, manual and guest requests) and backstock product from all departments
  • Process all inbound deliveries (using the receive application) to ensure inventory accuracy
  • Complete all backroom daily and weekly audits
  • Maintain backroom organization and location accuracy and follow equipment guidelines
  • Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks

Paraprofessional

Amergis-Daly City, CA
08.2023 - Current
  • Assist assigned teacher in caring for and reinforcing instruction to individual or small groups of special education students in a classroom or other learning environment; monitor and oversee student drills, practices and assignments in various subjects; confer with the teacher concerning lesson plans and materials and provide input and suggestions to meet student needs.
  • Assist students in completing classroom assignments, homework and projects in various subject areas; assure student understanding of classroom rules and procedures; assist students by answering questions, providing proper examples, emotional support, friendly attitude and general guidance.
  • Observe and control behavior of students in the classroom according to established policies and procedures; monitor students during outdoor eating, community-based instruction, field trip and various other activities as assigned; monitor and report progress regarding student performance and behavior

Patient Care Coordinator

Western Dental & Orthodontics
06.2023 - 11.2023

•Greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships.

•Collaborating closely with the business manager.

•A genius passion for outstanding customer service.

•Set and achieve personal sales goals while supporting the goals of the team.

•Discuss cost of service, insurance coverage and payment options with patients.

•Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments.

•Work as a team player to ensure each customer receives the best service possible.

Office Administrative Support Temp.

Genentech-San Francisco, CA
10.2021 - 09.2022
  • Completed paperwork, resolved discrepancies swiftly, ensuring accurate documentation.
  • Managed multiple projects efficiently, showcasing strong organizational and time management skills.
  • Volunteered at community organizations, aiding in daily operations and fostering local engagement.
  • Answered calls and emails promptly, providing clear information and maintaining communication flow.
  • Restocked supplies, submitted purchase orders, maintained optimal stock levels.
  • Ability to maintain confidentiality and handle sensitive situations with solid judgment and discretion
  • Able to work in a fast-paced office with numerous deadlines.
  • Strong computer skills include proficiency in Microsoft Office, Excel, and HRIS
  • Meets deadlines, and works independently as well as in a team. Creative, flexible and able to adapt in a rapidly changing work environment is essential to success in this position
  • Enhanced team collaboration by integrating efficient communication tools and practices.

Education

High School Diploma - undefined

George Washington High School
San Francisco, CA
06.2020

Skills

  • Computer skills Problem Solving
  • Behavior management
  • Experienced Expert
  • Multitasking Customer Service
  • Special education
  • Medical scheduling
  • Direct support
  • Classroom experience
  • Experienced
  • Organization Punctuality
  • Strong empathy
  • Stress tolerance

Certification

  • First Aid Certification
  • RBT Certification
  • Driver's License
  • CPR Certification January 2023 to January 2025
  • BLS Certification January 2023 to January 2025

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Guest Advocate

Target
11.2023 - Current

Paraprofessional

Amergis-Daly City, CA
08.2023 - Current

Patient Care Coordinator

Western Dental & Orthodontics
06.2023 - 11.2023

Office Administrative Support Temp.

Genentech-San Francisco, CA
10.2021 - 09.2022

High School Diploma - undefined

George Washington High School