Hi, I’m
Emelina Morales
San Pedro,CA
Summary
At Long Beach City College, I excelled as an ESL Student Assistant, significantly enhancing office efficiency and student engagement. Leveraging strong organization and leadership qualities, I developed a filing system reducing retrieval time and led orientation programs, improving the enrollment process. Skilled in Microsoft Office and adept at fostering inclusive environments, I consistently delivered exceptional support to diverse student populations.
Overview
5
years of professional experience
Work History
Long Beach City College
ESL Student Assistant
09.2024 - Current
Job overview
- Enhanced student understanding with clear explanations of complex concepts.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
- Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
- Facilitated a positive learning environment by providing support services to students with accommodation needs.
- Fostered supportive environment for new students through creation of orientation program.
- Enhanced office organization by developing efficient filing system, significantly reducing retrieval time.
- Provided critical support during enrollment periods, streamlining process for both students and staff.
EES
Event Security Guard
01.2020 - 03.2020
Job overview
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Permitted entry with escort for approved persons into secure locations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Improved overall guest experience by providing helpful information and assistance when needed, while maintaining vigilance for potential threats or issues.
- Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
Education
Long Beach City CollegeLong Beach, CA
Associate of Arts from Social Work
08-2025
University Overview
- Dean's List with Honors Fall 2023
- Dean's List with great Distinctive Spring 2024
Skills
- Data organization
- Leadership qualities
- Strong organization
- Administrative tasks
- Student relations
- Document processing
- Data gathering
- Student engagement
- Experience with diverse student populations
- Flexible work schedule
- Conflict resolution
- Microsoft office
- Strong work ethic and dependable
Languages
Spanish
Native or Bilingual
Timeline
ESL Student Assistant
Long Beach City College
09.2024 - Current
Event Security Guard
EES
01.2020 - 03.2020
Long Beach City College
Associate of Arts from Social Work
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