Summary
Overview
Work History
Education
Skills
Timeline
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Emeline Papalagi

Las Vegas,Nevada

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

15
15
years of professional experience

Work History

Front Desk Agent

Cosmopolitan Hotel and Casino
Las Vegas, NV
01.2024 - Current
  • Greeted customers in a professional and friendly manner.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.
  • Ensured that all safety regulations were followed according to company standards.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Managed cash drawer responsibly throughout shift.
  • Input and confirmed reservations for guests.
  • Greeted, registered and assigned rooms to hotel or motel guests.

Casino Cage Cashier

Oyo Hotel & Casino
Las Vegas, Nevada
08.2023 - 01.2024
  • Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
  • Balanced the cash drawer at the beginning and end of each shift.
  • Verified customer identification to ensure compliance with gaming regulations.
  • Maintained an accurate record of all transactions in the casino's computer system.
  • Performed daily audits of all currency transactions for accuracy.
  • Assisted customers with questions about slot machines or other gaming activities.
  • Managed the payment of jackpots and other winnings to customers in a timely manner.
  • Prepared reports for management regarding daily revenue, losses, shortages, and overages.

Administrative/ Lead Payroll Clerk

Robert's Hawaii
10.2012 - 05.2023
  • Answer Multi-Phone Calls
  • Data Entry
  • Filing
  • Maintain 300+ Employees Timecards, Customer Relations
  • Dispatching

Sales Associate

Pricebuster
05.2010 - 02.2012
  • Cash handling
  • Answer multi phone calls, and maintaining the front end cash wrap
  • Assist customers on the floor making sure to provide excellent customer service
  • Clean and zone area after and during every shifts

Sales Associate

Macy's
05.2009 - 01.2010
  • Cash handling
  • Obtaining accurate balance from start of shift to end of shift
  • Assist customers with finding merchandise to best fit their style and personality
  • Process refundable merchandise and obtain a clean and safe environment for both customers and employees

Education

High School Diploma -

Farrington Community Adult School

Skills

  • Information Protection
  • Credit and cash payments
  • Transportation information
  • Room assignments
  • Report Generation
  • Guest amenities

Timeline

Front Desk Agent

Cosmopolitan Hotel and Casino
01.2024 - Current

Casino Cage Cashier

Oyo Hotel & Casino
08.2023 - 01.2024

Administrative/ Lead Payroll Clerk

Robert's Hawaii
10.2012 - 05.2023

Sales Associate

Pricebuster
05.2010 - 02.2012

Sales Associate

Macy's
05.2009 - 01.2010

High School Diploma -

Farrington Community Adult School

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Emeline Papalagi