Emelito Ramirez Batista
Santo Daomingo Este,Santo Daomingo Este
Summary
Self-motivated Operations Supervisor successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. High-performing Supervisor with over 7 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project Supervisor and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
10
10
years of professional experience
Work History
Supervisor of Operations
Advensus
SantoDomingo, Santo Daomingo
01.2021 - 12.2023
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Provided training and guidance to team members on operational procedures and best practices.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Maintained accurate records for tracking progress and performance of team members.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Evaluated existing processes regularly for potential optimization opportunities.
- Engaged with existing and potential clients to gain insight into needs.
Supervisor
Be Live Hotels
Punta Cana, Punta Cana
05.2016 - 06.2020
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided ongoing training to address staff needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Call Center Representative
KM2 Solutions
SantoDomingo, Santo Domingo
05.2014 - 11.2016
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Navigated through computer systems to review information and respond appropriately to callers.
- Updated customer accounts, addresses and contact information within call management databases.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Francisco Del Rosario Sanchez
Dominican Republic08-2010
Skills
- Budget Planning
- Facilities Inspection
- Maintenance Oversight
- Recruitment and Hiring
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Supervisor of Operations
Advensus
01.2021 - 12.2023
Supervisor
Be Live Hotels
05.2016 - 06.2020
Call Center Representative
KM2 Solutions
05.2014 - 11.2016
High School Diploma -
Francisco Del Rosario Sanchez
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