Summary
Overview
Work History
Education
Timeline
Generic

Emelly Gonzalez

Plaquemine,Louisiana

Summary

I am an Office Administrator with 16 years of experience, applying multitasking skills to complete daily duties while resolving issues. I am a friendly and respectful worker with a positive attitude. I am looking to join a team that is willing to work together to get the job completed.

Overview

16
16
years of professional experience

Work History

Office Administrator

Southern Air Conditioning & Heating
Baton Rouge, LA
01.2019 - Current
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Organized and maintained filing systems, including electronic databases and records.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Processed invoices on a timely basis according to established procedures.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Processed financial documents, contracts, expense reports and invoices.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Filtered emails based on importance and escalated issues to leadership.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
  • Prepared special reports by collecting, analyzing and summarizing information from various sources.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
  • Automated office operations by managing client correspondence and data communications.
  • Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes.
  • Assisted with budget preparation by providing data entry support into financial tracking system.
  • Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
  • Controlled access to restricted areas within the office building through issuing visitor badges.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Produced thorough, accurate and timely reports of project activities.

Office Manager

Buddys AC
Port Allen, LA
03.2016 - 01.2019
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Supervised staff members, organized schedules and delegated tasks.
  • Reviewed files and records to obtain information and respond to requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed office budget to handle inventory, postage and vendor services.
  • Coded and entered daily invoices with in-house accounting software.
  • Provided training to new hires on office policies and procedures.
  • Developed and implemented office policies and procedures.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Provided administrative support to management team including preparing reports and presentations.
  • Organized company events including holiday parties, team building activities .
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Interpreted and communicated work procedures and company policies to staff.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Conducted research projects related to new product development or marketing initiatives.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.

Dispatcher Office Assistant

Air Control Air Conditioning & Heating
Plaquemine, LA
01.2012 - 05.2015
  • Created daily logs of dispatched vehicles and personnel.
  • Organized and maintained filing systems for documents related to the dispatch office.
  • Assisted dispatchers in answering phone calls, emails and other inquiries.
  • Entered data into computer systems to track dispatched items.
  • Verified accuracy of orders prior to dispatch by double-checking all relevant details.
  • Monitored radio communications between drivers, supervisors and dispatchers.
  • Processed invoices for payment from vendors supplying goods or services to the dispatch office.
  • Performed administrative duties such as photocopying, faxing documents and ordering supplies.
  • Updated driver profiles with current contact information and certifications.
  • Provided customer service support to clients seeking assistance with transportation services.
  • Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.

Owner/ Operator

Mega Tax Services
Plaquemine, LA
01.2008 - 01.2009
  • Filed electronically through approved software programs.
  • Maintained accurate records of all client transactions and filings.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Compiled data from clients to accurately complete tax forms.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Advised clients on the best strategies for filing their taxes efficiently and legally.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Reviewed prior year's returns for accuracy and completeness before submitting them.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Ensured that all applicable deadlines were met when submitting documents.
  • Organized paperwork for efficient review by senior staff members.
  • Implemented tax reduction strategies to analyze and minimize tax liabilities.
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
  • Analyzed financial information such as income statements and balance sheets to calculate tax liability.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Assisted clients in responding to IRS notices of deficiency or audit findings.

Education

GED -

Plaquemine High School
Plaquemine, LA
05-1992

Timeline

Office Administrator

Southern Air Conditioning & Heating
01.2019 - Current

Office Manager

Buddys AC
03.2016 - 01.2019

Dispatcher Office Assistant

Air Control Air Conditioning & Heating
01.2012 - 05.2015

Owner/ Operator

Mega Tax Services
01.2008 - 01.2009

GED -

Plaquemine High School

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Emelly Gonzalez