Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Emely Agosto

Galloway,NJ

Summary

Property Manager with extensive experience at iStorage, specializing in customer service and payment processing. Demonstrated success in training teams and improving operational efficiency while maintaining high attention to detail. Bilingual in Spanish, effectively resolves issues and builds strong client relationships, driving satisfaction and loyalty.

Overview

29
29
years of professional experience

Work History

Property Manager and Certified Field Trainer

iStorage
Smithville, NJ
10.2020 - Current
  • Managed daily property operations to deliver exceptional customer service.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Responded to inquiries and assisted customers with storage requirements.
  • Processed rental agreements, payments, and managed delinquent accounts.
  • Sold moving supplies and offered protection insurance for storage units.

Assistant Property Manager

iStorage
Smithville, NJ
09.2014 - 10.2020
  • Managed daily property operations to deliver exceptional customer service.
  • Assisted Property Manager with various tasks to enhance operational efficiency.
  • Responded to inquiries, addressing customer needs promptly and professionally.
  • Facilitated sales of moving supplies to support customer requirements.
  • Processed rental agreements and payments accurately to ensure smooth transactions.

Casino Cashier III

Caesar’s Entertainment
Atlantic City, NJ
04.2012 - 07.2014
  • Executed diverse transactions including check cashing and credit card cash advances.
  • Balanced daily receipts with cashier bank at end of shift.
  • Maintained precise records of monetary exchanges and transaction reconciliations.
  • Ensured compliance with gaming laws and internal policies throughout operations.

Customer Service Cashier

Babies "R" Us
Mays Landing, NJ
11.2003 - 04.2012
  • Educated customers on product pricing and addressed inquiries regarding available products and services.
  • Ensured compliance with loss prevention procedures when managing suspicious customer interactions.
  • Executed company policies for returns, exchanges, and refunds, including thorough documentation.
  • Maintained cleanliness of checkout area by sweeping floors and emptying trash cans.
  • Delivered friendly customer service while greeting customers upon entry.

Slot Cashier Supervisor

Trump Plaza Hotel and Casino
Atlantic City, NJ
07.1996 - 10.2003
  • Assisted guests with redemption of slot vouchers or jackpot payouts.
  • Maintained updated knowledge of all casino games and promotions offered.
  • Trained new employees on company policies and procedures.
  • Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
  • Answered customer inquiries regarding their winnings or losses in a professional manner.
  • Processed monetary transactions accurately, including ticket-ins, ticket-outs, coin-ins, coin-outs, and player tracking systems.
  • Verified customers' identification to ensure they are 21 years or older prior to cashing out tickets.

Education

High School - College Prep Courses

Atlantic City High School
Atlantic City
06.1995

Skills

  • Bilingual in Spanish
  • Customer service
  • Team training and development
  • Active listening
  • Effective communication
  • Adaptability
  • Attention to detail
  • Problem solving
  • Rental agreements management
  • Payment processing

Accomplishments

  • 2022 Property Manager of the Year
  • 2024 L.E.A.D program graduate

Languages

Spanish
Native/ Bilingual

Timeline

Property Manager and Certified Field Trainer

iStorage
10.2020 - Current

Assistant Property Manager

iStorage
09.2014 - 10.2020

Casino Cashier III

Caesar’s Entertainment
04.2012 - 07.2014

Customer Service Cashier

Babies "R" Us
11.2003 - 04.2012

Slot Cashier Supervisor

Trump Plaza Hotel and Casino
07.1996 - 10.2003

High School - College Prep Courses

Atlantic City High School

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