Emely Aguilera
Poughkeepsie,NY
Summary
Dependable and quick-learning team player with effective communication and exceptional organization skills. I leveraged my Microsoft applications expertise working in the medical field with over 20 years of experience in medical terminology, exemplary multitasking, time management and customer service skills. Responsible and professional at enhancing operational efficiency in customer satisfaction, fluent in Spanish and even became a certified medical interpreter, significantly improved patient care coordination and data management, demonstrating professionalism and a strong ethical foundation.
Overview
24
24
years of professional experience
Work History
Health Unit Coordinator
Vassar Brothers Medical Center
08.2005 - Current
- Support data entry and provide expert support for Microsoft applications, resolving technical issues quickly and efficiently.
- Supported end-user networks in Microsoft environment incorporating Microsoft Server and Workstation practices.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries in a timely manner.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Conducted in-person greeting, welcome and orientation for patients and visitors.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
Environmental Services Supervisor
Vassar Brothers Medical Center
08.2004 - 08.2005
- Supervised team of housekeeping workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on safety protocols, cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Monitored staff performance and provided feedback to drive productivity.
- Established strong relationships and fostered a positive work environment by addressing employee concerns or operational issues leading to better overall morale among staff members.
- Scheduled and prioritized tasks to staff and guaranteed timely completion of tasks with strict adherence to established quality standards.
- Collaborated with other department supervisors to ensure seamless coordination of services across the organization.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding expectations for cleanliness and appearance of facilities.
- Addressed customer feedback and complaints to maximize satisfaction.
Environmental Services Housekeeper
Vassar Brothers Medical Center
02.2004 - 08.2005
- Trained in personal protective equipment and practiced established infection control to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Showcased exceptional work ethic and reliability
- Demonstrated flexibility in adapting to changing priorities or urgent situations
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
Factory Worker
New Jersey Factory
06.2003 - 08.2003
- Trained in using equipment properly to avoid workplace hazards or injuries.
- Carefully packaged and prepared finished products for shipment.
- Inspected materials before assembly to verify compliance of quality control standards.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Loaded and unloaded parts on production line to establish smooth operations.
- Assembled products according to changing daily work orders and specific customer needs.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Food Service Cashier
Donuts Shop
11.2002 - 06.2003
- Enhanced customer satisfaction service by efficiently processing transactions and addressing inquiries.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
- Operated cash register systems efficiently.
- Handled high-volume orders with precision.
- Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
- Learned duties for various positions and provided backup at key times.
Cash Register Operator
The Card Doctor Stationary
05.2000 - 08.2002
- Enhanced store reputation with attentive service and accurate transaction processing.
- Supported teammates during busy periods to maintain a positive work environment and provide exceptional customer service.
- Reduced wait times for customers through quick transaction processing and multitasking abilities.
- Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
- Resolved customer complaints professionally, ensuring their overall satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Certified Medical Interpreter
Dutchess Community College
Poughkeepsie, NY02.2015
GED -
Dutchess Community College
Poughkeepsie, NY02.2005
Skills
- Professionalism and Excellent Customer Service
- Organization and prioritization
- Microsoft applications proficiency
- Data Entry and Categorizing
- Bilingual in English and Spanish
- Multidisciplinary team collaboration
- Medical Terminology
- Social media knowledge
- Valid Driver's License
Timeline
Health Unit Coordinator
Vassar Brothers Medical Center
08.2005 - Current
Environmental Services Supervisor
Vassar Brothers Medical Center
08.2004 - 08.2005
Environmental Services Housekeeper
Vassar Brothers Medical Center
02.2004 - 08.2005
Factory Worker
New Jersey Factory
06.2003 - 08.2003
Food Service Cashier
Donuts Shop
11.2002 - 06.2003
Cash Register Operator
The Card Doctor Stationary
05.2000 - 08.2002
Certified Medical Interpreter
Dutchess Community College
GED -
Dutchess Community College
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