A reliable, committed, and motivated individual dedicated to attaining utmost customer and employer satisfaction. My hardworking and communication skills aids in achieving any task at hand.
Overview
7
7
years of professional experience
Work History
Removal Team/ Customer Service
MacBid
12.2024 - Current
Maintained accurate inventory records using computerized tracking systems.
Operated scanners, computers, and other equipment to track orders.
Maintained a clean work area by sweeping, mopping, dusting shelves.
Collaborated closely with other departments on special projects as needed.
Organized warehouse space for efficient storage of products.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Kitchen and Bath Designer
The Home Depot
05.2023 - 10.2024
Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.
Collaborated with contractors to ensure designs conformed to building codes and regulations.
Created detailed drawings of cabinetry, countertops, fixtures and appliances using computer aided design software (20/20).
Sign up customers for loans to be able to purchase material needed.
Assessed and set up measures for customer's flooring needs to determine appropriate materials.
Cashier
Home Depot
08.2021 - 04.2023
Awards received: Cashier of the month in both December 2021 and June 2022 for implementing entrepreneurial spirit. 2022 Cashier of the Year for getting involved and driving accuracy in every transaction.
Delivered excellent customer service to customers using active listening and engagement skills.
Trained new team members in cash register operation and customer services.
Signed customers up for consumer and commercial credit cards
Learned roles of other departments to provide coverage and keep store operational.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Volunteer
United Ways VITA Tax Organization
02.2020 - 04.2020
Collected detailed information and required paperwork from clients to complete tax returns.
Answered questions from taxpayers and assisted individuals with completing tax forms.
Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
Volunteer
Foothill High-Parent Workshops
01.2019 - 01.2020
Volunteered to help with special events and programs by checking in participants and giving directions.
Kept facilities organized, clean and well-maintained to best meet program needs.
Worked with community resources to engage youth in pro-social activities and help families access services.
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange