Emely Arroyo Rodriguez
Kindred,FL
Summary
Accomplished Customer Service Executive with a proven track record at Grupo Hammer, enhancing customer satisfaction and retention through expert complaint handling and relationship management. Skilled in CRM software and team collaboration, I significantly contributed to service quality improvement and operational excellence, ensuring customer loyalty and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Grupo Hammer
02.2023 - 05.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Customer Service Executive
Pide Yummy
06.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
U.E.N. Liceo Andres Bello
Caracas-Venezuela07.2013
Skills
- Team Collaboration
- Customer Engagement
- Customer Relationship Management
- Complaint Handling
- CRM Software
- Microsoft Office
Timeline
Customer Service Executive
Grupo Hammer
02.2023 - 05.2024
Customer Service Executive
Pide Yummy
06.2022 - 01.2023
High School Diploma -
U.E.N. Liceo Andres Bello
Similar Profiles
Jade TurpinJade Turpin
Real Estate Agent at Hammer & Hammer RltyReal Estate Agent at Hammer & Hammer Rlty
Aleeza RogersAleeza Rogers
Temporary Assignment at ICR Staffing Services – Arm & Hammer / Church & DwightTemporary Assignment at ICR Staffing Services – Arm & Hammer / Church & Dwight
Kaitlyn HammondKaitlyn Hammond
Administrative Assistant at Hammer Glass LLCAdministrative Assistant at Hammer Glass LLC
Domingo A SantanaDomingo A Santana
Truck Driver/ Caterer at LSG Sky ChefTruck Driver/ Caterer at LSG Sky Chef
Jaeana WashingtonJaeana Washington
Crew Team Member at Portillo's Restaurant GroupCrew Team Member at Portillo's Restaurant Group