Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Emely Bonilla

Miami,FL

Summary

Deliver exceptional customer service in a fast paced environment by directing 50+ daily inquiries through phone and email leading to increased efficiency and unparalleled client experiences. Expert in enhancing operational efficiency by effective schedule planning and time management. Exceptional Microsoft Office proficiency and adaptability, ensuring high levels of organizational performance and customer satisfaction. Warmly welcomed 30-60 guests per shift, coordinated check-in, collected payment and identification, and directed them to their destination.

Overview

3
3
years of professional experience

Work History

Shippings Coordinator

Winco
08.2022 - Current
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Assisted in budget preparation for the shipping department, analyzing costs and identifying areas for improvement or saving opportunities.
  • Supported continuous improvement initiatives within the organization by participating in process improvement projects related to logistics.
  • Reviewed paperwork to determine priorities and set schedules.

Front Desk Receptionist

Residence Inn Marriott
05.2022 - 07.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Administrative Assistant

Baywood Hotels
11.2021 - 05.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Front Desk Receptionist

Aloft/Element Miami Doral Mariott
02.2021 - 10.2021
  • Collected room deposits, fees, and payments.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
  • Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.

Education

Pre Nursing

Miami Dade College
Miami, FL
06.2025

High School Diploma -

South Miami Senior High School
Miami, FL
06.2021

Skills

  • Documentation skills
  • Schedule Planning
  • Time Management
  • Office Administration
  • Microsoft Office
  • Telephone Etiquette
  • Front Desk Operations
  • Payment Scheduling and Collection
  • Data Entry
  • Adaptable and Flexible
  • Teamwork and Collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Hobbies

On my days off from work , as well as free time I enjoy going on walks or runs at the park, I also enjoy spending time in the sun while reading a good book and capturing aesthetically pleasing pictures for scrap booking purposes.

Timeline

Shippings Coordinator

Winco
08.2022 - Current

Front Desk Receptionist

Residence Inn Marriott
05.2022 - 07.2022

Administrative Assistant

Baywood Hotels
11.2021 - 05.2022

Front Desk Receptionist

Aloft/Element Miami Doral Mariott
02.2021 - 10.2021

Pre Nursing

Miami Dade College

High School Diploma -

South Miami Senior High School

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Emely Bonilla