Emely Cespedes
Malverne,NY
Summary
Dynamic operations manager with a proven track record at Emperador Elias, excelling in strategic planning and customer service. Enhanced communication and compliance, achieving high-quality standards while reducing operational costs. Skilled in decision-making and problem-solving, I consistently improved customer satisfaction and optimized inventory control, ensuring efficient workflows and timely task completion.
Overview
17
17
years of professional experience
Work History
Manager of Operations
Emperador Elias
Brooklyn, NY
01.2012 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Pharmacy Technician
National Rx
Queens, NY
05.2012 - 10.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Food Service Assistant
Castle Senior Living
Queens, NY
02.2008 - 03.2011
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for guests.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
Education
Bachelor Of Accountancy - Business Accountancy
Berkeley College
New York, NYGraduate Certificate -
Forest Hills High School
Queens, NYAssociate Of Applied Business - Business Accountancy
Queensborough Community College
Oakland Gardens, NYSkills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Goal setting
- Problem-solving
- Time management
- Safety procedures
- Analytical thinking
- Conflict resolution
- Documentation and reporting
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
National Rx
05.2012 - 10.2013
Manager of Operations
Emperador Elias
01.2012 - Current
Food Service Assistant
Castle Senior Living
02.2008 - 03.2011
Bachelor Of Accountancy - Business Accountancy
Berkeley College
Graduate Certificate -
Forest Hills High School
Associate Of Applied Business - Business Accountancy
Queensborough Community College