Emely Cespedes
Malverne,NY
Summary
Dynamic operations manager with a proven track record at Emperador Elias, excelling in strategic planning and customer service. Enhanced communication and compliance, achieving high-quality standards while reducing operational costs. Skilled in decision-making and problem-solving, I consistently improved customer satisfaction and optimized inventory control, ensuring efficient workflows and timely task completion.
Overview
17
17
years of professional experience
Work History
Manager of Operations
Emperador Elias
01.2012 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Pharmacy Technician
National Rx
05.2012 - 10.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Food Service Assistant
Castle Senior Living
02.2008 - 03.2011
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Adhered to all safety regulations regarding food handling and preparation, ensuring a healthy and enjoyable dining experience for guests.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
Education
Bachelor Of Accountancy - Business Accountancy
Berkeley College
New York, NYGraduate Certificate -
Forest Hills High School
Queens, NYAssociate Of Applied Business - Business Accountancy
Queensborough Community College
Oakland Gardens, NYSkills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Goal setting
- Problem-solving
- Time management
- Safety procedures
- Analytical thinking
- Conflict resolution
- Documentation and reporting
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
National Rx
05.2012 - 10.2013
Manager of Operations
Emperador Elias
01.2012 - Current
Food Service Assistant
Castle Senior Living
02.2008 - 03.2011
Bachelor Of Accountancy - Business Accountancy
Berkeley College
Graduate Certificate -
Forest Hills High School
Associate Of Applied Business - Business Accountancy
Queensborough Community College
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