Emely Cipriano
Brooklyn,NY
Summary
I am very outgoing and friendly. I have solid experience processing payments, handling food and meeting customer concerns and demands in order to meet satisfactory. A fast learner and adapter to new challenges. At my recent job I was a server but also a barista and bartender. Gained knowledge on coffee equipment, espresso machine and dialing espresso. Willing to take on added responsibilities to meet personal and team goals. Constantly offer targeted recommendations to meet individual customer needs.
Overview
3
3
years of professional experience
Work History
Server/Barista/Bartender
The Grey Dog
05.2022 - 01.2024
- Gained exceptional customer service experience in fast-paced environment
- Memorized brunch, happy hour and dinner menus, wine list and daily specials
- Successfully upsold drinks, appetizers and answered any inquiries about meal preparations
- Coordinated with kitchen staff about guests' meal progression
- Basic understanding of cocktails/spirits/beer/wine (knowledge of equipment)
- Assisted with bussing and pre-bussing when needed and General cleaning and stocking of stations
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled and processed 4,000+ in transactions per shift including debit, credit, campus cash, and cash payments
- Assisted in distributing take-out and to-go orders as needed.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
Hostess
Tony's Di Napoli
10.2021 - 06.2022
- Warmly greeted and escorted guests to their table seating 500-1,350 people per shift
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assigned guests to tables suitable for their needs and according to rotation
- Maintained contact with kitchen staff, management, serving, bar staff and customers to ensure that dining details are handled properly and customer concerns are addressed
- Maintained warm and professional manner interacting with guests by phone and in person
- Maintained clean and sanitary station and uniform standard.
Head Cashier
Superfresh
09.2020 - 09.2021
- Memorized more than 200 produce codes
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Constantly called to customer service to speak for further assistance and concerns
- Counted and closed all cash drawers before and end of shift
- Approving most transactions before submitted
- Adjusted prices when needed.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues.
Education
High School Diploma -
Brooklyn Prospect Charter High School
Brooklyn, Ny 06.2021
Skills
- Conversant in Spanish
- Collaborative
- Adaptive
- Strong Work Ethic
- Cleanliness standards
- High-volume dining
Timeline
Server/Barista/Bartender
The Grey Dog
05.2022 - 01.2024
Hostess
Tony's Di Napoli
10.2021 - 06.2022
Head Cashier
Superfresh
09.2020 - 09.2021
High School Diploma -
Brooklyn Prospect Charter High School
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