Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

EMELY CORBO

Summary

Adaptable Technical Support Specialist with 16 years of Customer service experience. Knowledgeable in staff management , training and company development. Aiming to excell my abilities to successfully fill the Customer Service role at your company.

Overview

13
13
years of professional experience

Work History

Technical Customer Support Specialist

Elizabethtown Gas
Union, NJ
01.2024 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Provided technical support to customers via phone and email.
  • Conducted research into products, services, protocols, and standards related to the SOP's
  • Submit product request, appointments
  • Communicate across functionally with other departments and technicians to resolve customer issues.

Call Center Representative

Momentum Solar
09.2019 - 12.2023
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Answered average of 250 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Contacted clients to verify account information and maintain accuracy, resulting in 90% increase in client satisfaction.
  • Trained and coached new call center team members on computer systems and customer service strategies.

Bartender Server Trainer

TGI FRIDAY'S
Linden, NJ
11.2012 - 01.2020
  • Assisted cashiers with processing customer payments and documenting orders
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
  • Provided attentive service and proactively assessed guest needs
  • Engaged in suggestive selling and other sales techniques
  • Ensured exceptional guest experiences through attentive service
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

Dental Assistant

DENTAL HEALTH ASSOC
06.2011 - 05.2013
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions
  • Assisted dentist in management of medical or dental emergencies
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons
  • Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment
  • Booked appointments for patients
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.

Education

High School Diploma -

Dental Assisting Program -

Drake College of Business

Skills

  • Training and development
  • Product knowledge
  • Project and Time management
  • Clear oral/written communication
  • Bill Pay
  • Bilingual
  • Inbound and Outbound Calling
  • Remote Support
  • Technical Support
  • Appointment Scheduling
  • Troubleshooting

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Technical Customer Support Specialist

Elizabethtown Gas
01.2024 - Current

Call Center Representative

Momentum Solar
09.2019 - 12.2023

Bartender Server Trainer

TGI FRIDAY'S
11.2012 - 01.2020

Dental Assistant

DENTAL HEALTH ASSOC
06.2011 - 05.2013

High School Diploma -

Dental Assisting Program -

Drake College of Business

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EMELY CORBO