Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emely Corona

San Juan,TX

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Overview

8
8
years of professional experience

Work History

Consultant

Progressive
11.2023 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
  • Responded to customer enquiries via telephone and email.

Customer Service Representative

Charter Communications, Spectrum
11.2018 - 11.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.

EVV Clerk

Guadalupe Home Care
06.2016 - 11.2018
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Contacted customers regarding account updates and potential problems.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Processed accounts payable and accounts receivable updates to maintain current financial records.
  • Answered telephones, directed calls and took messages.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Computed, recorded and proofread data or reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Education

High School Diploma -

Hidaldo High School
06.2015

Skills

  • Credit Card Payment Processing
  • Report Generation
  • Report Creation
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Customer Service
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Creative Problem Solving
  • Multitasking and Prioritization
  • De-escalation Techniques
  • Verbal and Written Communication
  • Transaction Processing
  • Team Leadership & Development
  • Attention to Detail

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Consultant

Progressive
11.2023 - Current

Customer Service Representative

Charter Communications, Spectrum
11.2018 - 11.2023

EVV Clerk

Guadalupe Home Care
06.2016 - 11.2018

High School Diploma -

Hidaldo High School

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Emely Corona