Emely Cruz Pagan

Human Resources Support:

• Serve as an HR resource for store associates by responding to routine HR-related questions and concerns.
• Provide general HR administrative support with a strong focus on recruitment.
• Collaborate with the Recruiting team to ensure timely and effective hiring to support business needs.
• Participate actively in the recruitment and onboarding process, including:
  Screening and interviewing non-exempt selling and operations candidates.
  Communicating with corporate and in-store stakeholders.
  Supporting onboarding and orientation activities.
• Assist in tracking and coordinating associate reviews (30/60/90-day check-ins).
• Perform ad hoc HR duties as needed.

Operations & Customer Support:

• Support the Assistant General Manager, Operations, with daily operational tasks.
• Manage and execute administrative responsibilities such as:
  Answering calls and handling customer inquiries.
  Resolving customer concerns in a timely and professional manner.
  Processing paperwork and assisting with various store operations.
• Coordinate and execute multiple departmental projects simultaneously.

Marketing & Event Coordination:

• Assist with marketing initiatives, including:
  Coordinating trunk shows and clinics.
  Preparing and distributing monthly customer email communications.
  Managing event listings and compiling event recaps.
• Support the planning and on-the-ground execution of in-store events.

• Ensured compliance with HIPAA regulations when handling confidential patient information and sensitive health records.
• Reviewed medical charts to identify necessary services and proactively coordinated referrals.
• Maintained accurate referral logs, including patient data, contact information, and follow-up documentation.
• Drafted and sent communications to referring physicians regarding patient care updates and referral status.
• Collaborated with clinical and administrative teams to ensure seamless transitions and coordinated care for patients.
• Utilized Electronic Medical Records (EMR) systems and Microsoft Office Suite to manage patient data and correspondence.
• Trained new team members on organizational procedures and referral workflows.
• Contributed to the development and implementation of patient care policies to enhance service delivery.

Leadership & Operations:

• Serve as Opening and Closing Manager with full key holder responsibilities, ensuring smooth transitions between shifts and secure handling of store operations.
• Oversee daily operations, uphold service standards, and ensure exceptional guest experiences.
• Conduct weekly team alignment meetings to communicate goals, expectations, and updates.

Staff & Scheduling:

• Create and manage staff schedules to maintain optimal coverage and labor efficiency.
• Support team performance through active leadership and accountability.

Inventory & Sales:

• Monitor and manage inventory levels, ensuring accurate ordering and stock control.
• Develop and execute social media promotions and marketing content to drive weekly specials and boost sales.

Event Coordination:

• Coordinate and schedule guest DJs and special events to enhance customer engagement and increase foot traffic.

Beverage Preparation & Service:

• Prepare and serve alcoholic and non-alcoholic beverages to bar and restaurant guests with speed, accuracy, and presentation standards.
• Mix and garnish cocktails according to standardized recipes and customer preferences.
• Take customer orders, serve drinks and snacks, and ensure a welcoming bar experience.

Customer Engagement:

• Interact with guests in a friendly and professional manner, building rapport and fostering repeat business.
• Assess customer preferences and make tailored beverage recommendations to enhance their experience.

Bar Operations & Leadership:

• Act as Bar Lead (Opening Bartender), overseeing bar setup and ensuring all prep work and waste are properly recorded on waste sheets.
• Conduct pre-shift meetings to set expectations and ensure team alignment.
• Hold team members accountable to service standards and operational procedures.

Administrative & Management Duties:

• Manage bar schedules to ensure adequate staffing coverage and shift efficiency.
• Serve as a key holder with opening and closing responsibilities, maintaining the security and integrity of the establishment.
• Assist in planning and presenting the bar menu in alignment with customer trends and operational goals.