Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Emely Estrella

1700 Brightseat RD,DC

Summary

Proven Leasing Consultant with a track record of enhancing tenant satisfaction and maintaining high occupancy rates for UIP Management. Skilled in CRM software and exceptional at building rapport, I've effectively coordinated move-ins and resolved tenant issues, significantly improving client relations. My expertise in fair housing regulations ensures compliance and fosters a positive leasing environment.

Leasing professional with solid track record in managing tenant relations and lease agreements. Proven ability to maintain high occupancy rates and improve tenant satisfaction. Team-oriented with focus on adaptability and achieving results while leveraging strong communication and organizational skills.

Overview

2
years of professional experience

Work History

UIP Management

Leasing Consultant
12.2024 - Current

Job overview

  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Greeted clients, showed apartments, and prepared leases.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Collected rent and tracked resident payments and information in computer system.

Kay Management

Leasing Consultant
09.2021 - 12.2024

Job overview

  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Greeted clients, showed apartments, and prepared leases.

Rohan Law Firm

Legal Assistant Part-Time
05.2021 - 09.2021

Job overview

  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Dr. Dawn Shaw, DDS

Shaw Dental Office
04.2019 - 09.2021

Job overview

  • Improved patient satisfaction by efficiently managing appointment scheduling and cancellations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Organized continuing education opportunities for staff members to keep abreast of industry advancements and maintain professional growth within their respective roles.
  • Maintained strict adherence to all safety protocols and regulations, ensuring a safe environment for both patients and staff members at all times.
  • Coordinated referrals to specialists when necessary, facilitating seamless transitions in patient care and maintaining strong professional relationships within the dental community.
  • Increased dental practice''s productivity by assisting in chair-side procedures as needed.

Education

Springbrook
Silver Spring

High School Diploma
05-2020

University Overview

Skills

  • Customer service
  • Fair housing regulations
  • Building rapport
  • Fair housing policies
  • Lease agreements
  • CRM software
  • Yardi
  • Unit inspection
  • Lease renewals
  • Leasing terms and specifications
  • Background checks
  • Property tours and inspections

Languages

Spanish
Native or Bilingual

Timeline

Leasing Consultant
UIP Management
12.2024 - Current
Leasing Consultant
Kay Management
09.2021 - 12.2024
Legal Assistant Part-Time
Rohan Law Firm
05.2021 - 09.2021
Shaw Dental Office
Dr. Dawn Shaw, DDS
04.2019 - 09.2021
Springbrook
High School Diploma
Emely Estrella