Emely Florian
Villa Rica,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Medical Administrative Assistant
Neuropsychiatric Clinic of Atlantis
Villa Rica, GA
04.2024 - Current
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Processed referrals from primary care physicians and specialists as needed.
- Greeted patients, verified insurance coverage and collected copayments.
- Scanned documents into EHR systems according to established protocols.
- Verified accuracy of medical codes on claims prior to submission.
- Answered phones, scheduled appointments, and provided general information to callers.
- Coordinated meetings between physicians and other healthcare professionals.
- Handled patient complaints in a professional manner while resolving issues quickly and efficiently.
- Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
- Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Assisted with coding medical records using ICD-10 coding standards.
Lead Server
The Bristal Assisted Living
Massapequa, NY
02.2021 - 02.2024
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Resolved conflicts between residents quickly and fairly.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Ensured all food orders were accurate and delivered promptly to resident's tables.
- Organized weekly team building activities designed to foster collaboration among servers.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
Business Administration Intern
The Bristal Assisted Living
North Hills, NY
09.2022 - 12.2022
- Performed data entry tasks with accuracy and speed.
- Prepared expense reports, invoices, and purchase orders.
- Maintained inventory of office supplies and equipment.
- Assisted in the preparation of presentations, reports, and spreadsheets.
- Reviewed contracts between the organization and third parties for adherence to HIPAA standards.
- Assisted in developing strategies to ensure that the organization is fully compliant with current HIPAA standards.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
Customer Service Representative
PLS Financial Services
Freeport, NY
11.2018 - 03.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Maintained accurate records of all financial transactions.
- Prepared reports on transaction activity for management review.
- Performed cash handling duties including counting currency, coins and checks.
- Developed strategies to meet and exceed sales targets within established timeframe.
Education
Bachelor of Business Administration - Accounting
Queens College of The City University of New York
Flushing, NY06-2024
Skills
- Medical coding understanding
- Referral Coordination
- Patient Scheduling
- Program coordination
- Workflow Coordination
- Patient Demographics
- Appointment Scheduling
- Teamwork and Collaboration
- Clerical Support
- Networking
- Friendly, Positive Attitude
- Time Management
- Flexible and Adaptable
- Data Entry
- Bilingual
- Quickbooks
- MS Word, Excel, and Outlook
- Fast Learner
- Decision-Making
- Critical Thinking
- Payroll completion
- Background Checks
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Administrative Assistant
Neuropsychiatric Clinic of Atlantis
04.2024 - Current
Business Administration Intern
The Bristal Assisted Living
09.2022 - 12.2022
Lead Server
The Bristal Assisted Living
02.2021 - 02.2024
Customer Service Representative
PLS Financial Services
11.2018 - 03.2020
Bachelor of Business Administration - Accounting
Queens College of The City University of New York
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