Emely Garcia
Winthrop,MA
Summary
Proven leadership and customer service skills, adept at enhancing guest experiences while ensuring food safety compliance. Recognized for quick learning and effective team collaboration.
Overview
4
4
years of professional experience
Work History
Server
El Potro Mexican Bar and Grill
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables at once without compromising service quality. Served food & beverages promptly with focused attention to customer needs.
- Executed daily open & close procedures to prepare the dining space for future service.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow.
- Bussed & reset tables to keep dining room & work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
GoGo on The Ocean
04.2021 - 09.2021
- Developed a through knowledge of the restaurant menu, including ingredients & preparation methods & ensured compliance with all food safety and sanitation regulations.
- Demonstrated ability to learn new menu items quickly & accurately.
- Demonstrated expertise in providing excellent customer service to a wide variety of guests in a busy restaurant.
- Successfully handled cash & credit card transactions, processed payments, & ensured accuracy in all sales.
- Assisted with clean-up tasks, including dishwashing, sweeping, & mopping floors.
Restaurant Busser
Teresa’s Prime Steakhouse
02.2022 - 10.2022
- Kept close eye on customers to quickly spot leaving guests & clear tables for future patrons.
- Maintained a clean & safe dining environment by sweeping floors, wiping down surfaces.
- Assisted servers in managing their sections by providing timely water refills, bread service & expedite food orders during busy hours by running food from the kitchen.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Provided respectful bussing services while operating within active dining rooms.
Hostess Manager
Teresa’s Prime Steakhouse
11.2022 - 08.2023
- Handled reservations while seating 250+ guests per night
- Effectively navigated peak operational hours while preserving outstanding customer satisfaction & fostering strong team dynamics.
- Maintained up-to-date knowledge of menu offerings & specials, providing accurate information to guests upon arrival.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Ensured sanitary conditions in all guest contact areas.
Retail Sales Associate
Hollister.Co
10.2023 - 01.2025
- Greeted customers & helped with product questions, selections, and purchases.
- Maintained a clean & organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, & join reward programs.
- Handled returns & exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Diploma -
Winthrop High School
Winthrop, MA06.2024
Skills
- Leadership
- Customer service
- Food safety
- Sales techniques
- Team collaboration
- Quick learner
Languages
English & Spanish
Native or Bilingual
Timeline
Server
El Potro Mexican Bar and Grill
01.2024 - Current
Retail Sales Associate
Hollister.Co
10.2023 - 01.2025
Hostess Manager
Teresa’s Prime Steakhouse
11.2022 - 08.2023
Restaurant Busser
Teresa’s Prime Steakhouse
02.2022 - 10.2022
Server
GoGo on The Ocean
04.2021 - 09.2021
Diploma -
Winthrop High School
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