Emely Genao
Jersey City,NJ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Porta
08.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Concierge
NFC Amenity
12.2021 - 05.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Greeted guests upon arrival by providing warm welcome.
Brand Operations Supervisor
Victoria's Secret PINK
11.2018 - 12.2021
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Analyzed department metrics and performance and reported findings to management.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Tracked company equipment, tools and technology to manage inventory.
- Managed internal operational standards and productivity targets.
- Completed bi-weekly payroll for employees.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
High School Diploma -
Union City High School
Union City, NJ06.2017
Skills
- Strong Verbal and Written Communication
- Fluent in Spanish and English
- Critical Thinking
- Microsoft Office, Microsoft Excel,Microsoft PowerPoint
- Manage Operations
- Motivated
- Pleasant, positive, and professional demeanor
Timeline
Concierge
NFC Amenity
12.2021 - 05.2023
Server/Bartender
Porta
08.2021 - Current
Brand Operations Supervisor
Victoria's Secret PINK
11.2018 - 12.2021
High School Diploma -
Union City High School
Similar Profiles
Antonio BaratelliAntonio Baratelli
Bartender/Server/Busser/Head Barback at PortaBartender/Server/Busser/Head Barback at Porta
Arshdeep SinghArshdeep Singh
Bakery Supervisor at PortaBakery Supervisor at Porta
Savannah DeMorestSavannah DeMorest
Event Sales Manager at PortaEvent Sales Manager at Porta