Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emely Gonzalez

Brentwood,NY

Summary

Skillful in handling animals up to 50 pounds. Demonstrated history of building strong client relationships and bonds with pets. Maintains order when caring for multiple animals with diverse temperaments. Always ready for diverse animal needs. Knowledgeable about nutrition, medication and differences between breeds. Maintains health of groups of animals by calmly controlling behaviors and anticipating problems. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pets Hotel Leader

Petsmart
03.2022 - Current
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Worked effectively in fast-paced environments.

Key Holder Leader

Perfumania
05.2021 - 01.2022
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Trained newly hired sales team in upselling techniques.
  • Promoted business' development by building and maintaining relationships with new clients.

Education

Ideal School of Allied Healthcare
Happuage NY

High School Diploma -

Brentwood High School
Brentwood, NY
06.2021

Skills

  • Health and Wellbeing
  • Physical Care Needs
  • Medical Assessments
  • Housekeeping Requirements
  • Verbal and Written Communication
  • Team Leadership
  • Logging Paperwork

Certification

  • PT - Phlebotomy Technician

Languages

Spanish
Professional Working

Timeline

Pets Hotel Leader

Petsmart
03.2022 - Current

Key Holder Leader

Perfumania
05.2021 - 01.2022

Ideal School of Allied Healthcare

High School Diploma -

Brentwood High School

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Emely Gonzalez