Emely Hernandez
Brooklyn,NY
Summary
Results-driven and detail-oriented professional with a strong focus on customer service and interpersonal skills. Possesses a diverse background in receptionist roles, hospitality, event coordination, and scenic design. Demonstrates a track record of efficiently managing front office operations, ensuring seamless patient/client experiences, and maintaining a clean and organized environment. Skilled in multitasking, problem-solving, and thriving in fast-paced settings. Bilingual and adept at working collaboratively within a team. Seeking a career opportunity that leverages existing work experience while allowing for personal and professional growth.
Overview
6
6
years of professional experience
Work History
Human Resources Intern
Luna Park In Coney Island
03.2023 - Current
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Created and updated tracking spreadsheets using MS Excel.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Developed and implemented onboarding and orientation programs for new employees.
Specialist, Head Receptionist
Dermatology
03.2020 - 03.2023
- Administered and registered new and veteran patients for appointments
- Operated front office management such as answering calls, checking in clientele, etc
- Opened and closed medical practice in precise timing.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
Hospitality Agent
Dodge YMCA
05.2018 - 03.2020
- Attained substantial customer service for members of all ages
- Delegated in various administrative office operations
- Appointed lead liaison in absence of membership management
- Supported with event coordinating for fundraisers and annual campaigns for branch.
Shop Supervisor & Scenic Designer
Florida A & M University
02.2018 - 05.2018
- Organized events for a variety of paint project displays for paint shop
- Developed work schedules, equipment usage and maintenance
- Produced visual designs for plays/musicals.
Fitness, Front Desk Clerk & Cleaner
Planet
03.2017 - 08.2017
- Conducted tours and check ins for prospective members
- Facilitated required updates to member accounts
- Established a clean and sanitary environment in the club’s facility.
Education
Bachelor of Arts - Studio Arts
City College of New York of The City University of New York, The
New York, NY06.2023
Associate of Applied Science - Graphic Design
KINGSBOROUGH COMMUNITY COLLEGE
Brooklyn, NY06.2016
Skills
- Bilingual
- CPT Coding
- EMR Systems
Timeline
Human Resources Intern
Luna Park In Coney Island
03.2023 - Current
Specialist, Head Receptionist
Dermatology
03.2020 - 03.2023
Hospitality Agent
Dodge YMCA
05.2018 - 03.2020
Shop Supervisor & Scenic Designer
Florida A & M University
02.2018 - 05.2018
Fitness, Front Desk Clerk & Cleaner
Planet
03.2017 - 08.2017
Bachelor of Arts - Studio Arts
City College of New York of The City University of New York, The
Associate of Applied Science - Graphic Design
KINGSBOROUGH COMMUNITY COLLEGE
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