Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Emely Hernandez

Brooklyn,NY

Summary

Results-driven and detail-oriented professional with a strong focus on customer service and interpersonal skills. Possesses a diverse background in receptionist roles, hospitality, event coordination, and scenic design. Demonstrates a track record of efficiently managing front office operations, ensuring seamless patient/client experiences, and maintaining a clean and organized environment. Skilled in multitasking, problem-solving, and thriving in fast-paced settings. Bilingual and adept at working collaboratively within a team. Seeking a career opportunity that leverages existing work experience while allowing for personal and professional growth.

Overview

7
7
years of professional experience

Work History

Behavior Technician

Braverhood
Brooklyn, NY
01.2024 - Current
  • Assisted children in completing activities such as arts and crafts, board games, and sports.
  • Monitored the physical and emotional well-being of each child in care.
  • Organized age-appropriate activities for the group of children being watched.
  • Encouraged positive behavior through verbal praise and reinforcement of rules.
  • Observed each child's individual needs and provided appropriate support accordingly.

Youth & Family Supervisor

YMCA of Greater New York
Brooklyn, NY
02.2018 - Current
  • Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
  • Counseled youth on personal issues related to family dynamics, peer pressure, substance abuse prevention and mental health awareness.
  • Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
  • Developed relationships with parents through active participation in planned activities and regular communication.

Human Resources Intern

Luna Park In Coney Island
Brooklyn, NY
03.2023 - 03.2024
  • Worked with HR team to coordinate company events.
  • Developed strong written and verbal communication skills.
  • Created and updated tracking spreadsheets using MS Excel.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered phone and performed clerical duties to assist human resources department.
  • Developed and implemented onboarding and orientation programs for new employees.

Manager

The Dermatology Specialist
Brooklyn, NY
03.2020 - 03.2023
  • Administered and registered new and veteran patients for appointments
  • Operated front office management such as answering calls, checking in clientele, etc
  • Opened and closed medical practice in precise timing.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.

Hospitality Agent

Dodge YMCA
05.2018 - 03.2020
  • Attained substantial customer service for members of all ages
  • Delegated in various administrative office operations
  • Appointed lead liaison in absence of membership management
  • Supported with event coordinating for fundraisers and annual campaigns for branch.

Education

MSED - Bilingual School Counseling

Brooklyn College
Brooklyn, NY
06-2026

Skills

  • Bilingual
  • Flexibility and adaptability
  • Classroom management
  • Multicultural Competence

Languages

Spanish
Professional

Accomplishments

  • Member of Chi Alpha Epsilon
  • Member of Kappa Delta Pi
  • Summa Cum Laude Graduate

Timeline

Behavior Technician

Braverhood
01.2024 - Current

Human Resources Intern

Luna Park In Coney Island
03.2023 - 03.2024

Manager

The Dermatology Specialist
03.2020 - 03.2023

Hospitality Agent

Dodge YMCA
05.2018 - 03.2020

Youth & Family Supervisor

YMCA of Greater New York
02.2018 - Current

MSED - Bilingual School Counseling

Brooklyn College

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Emely Hernandez