Emely Hernandez
Miami,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and office management, notably at Serene Salon. Excelled in reception desk management and multi-line telephone operation, enhancing client satisfaction and streamlining appointment scheduling. Demonstrated exceptional organizational skills and a proactive approach, significantly improving office efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Serene Salon
Pembroke Pines, FL
02.2023 - Current
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled appointments for clients, customers, and other visitors.
- Monitored office supplies inventory and placed orders when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled space or equipment for special programs, meetings and conferences.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Processed payments and updated accounts to reflect balance changes.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments and meetings for management team.
Assistant
Serene Salon
Pembroke Pines, FL
02.2023 - Current
- Greeted visitors, clients and guests in a professional manner.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Stocked supplies such as soap, toilet paper and paper towels.
- Serviced, cleaned and restocked restrooms.
- Maintained cleanliness of salon by sweeping, mopping, and washing towels.
- Demonstrated various haircare products to customers and recommended suitable products based on individual needs.
- Cleaned brushes, combs, clippers, shears, and other tools used by stylists throughout the day.
- Processed payments using debit and credit card terminals as well as cash register system.
- Performed scalp massages to relax clients during shampoo process.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Managed retail space including restocking shelves with product inventory when needed.
Retail Worker
Christmas Palace
Hialeah, FL
10.2021 - 12.2021
- Initiated friendly conversation with customers to determine level of assistance required.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
Education
Associate of Arts - Pre Law And Phycology
Miami Dade College
Miami, FL08-2026
High School Diploma -
Hialeah High School
Hialeah, FL06-2024
Skills
- Scheduling
- Reception desk management
- Document control
- Multi-line telephone operation
- Scheduling appointments
Certification
- Rbt
Timeline
Receptionist
Serene Salon
02.2023 - Current
Assistant
Serene Salon
02.2023 - Current
Retail Worker
Christmas Palace
10.2021 - 12.2021
Associate of Arts - Pre Law And Phycology
Miami Dade College
High School Diploma -
Hialeah High School
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