Summary
Overview
Work History
Education
Skills
Awards
Languages
Affiliations
Timeline
Generic

Emely Lago

LEHIGH ACRES,FL

Summary

Empathetic mental health advocate, known for efficient task completion, and high productivity. Specialize in appropriate patient interaction, data analysis, and behavioral assessment techniques. Excels in communication, adaptability, and empathy, ensuring positive outcomes in psychological support and research environments. Ensures that views are seen through cultural and personal lenses.

Overview

3
3
years of professional experience

Work History

Psychology Assistant

Gulfshore Behavioral Health
Fort Myers, FL
04.2024 - Current
  • Attended conferences or workshops to maintain professional knowledge.
  • Interpreted research or operational data.
  • Prepared reports summarizing patient data for review by the psychologist or psychiatrist.
  • Assisted in grammar correction for a variety of different completed neuropsychological assessment reports.
  • Maintained accurate records of all client interactions, including assessment results and treatment plans.
  • Participated in team meetings to discuss case management strategies and best practices in psychology care.
  • Assisted in scheduling feedback sessions and/or school observations while maintaining HIPAA privacy.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with the client's requests and answered questions to improve satisfaction.
  • Utilized various software and tools to streamline assessment scores and results.
  • Participated in a Woodcock-Johnson training workshop.
  • Updated and maintained databases with current information.

Neuropsychological Practicum Intern

Collier Neurologic Specialists - Dr. David Cox
Naples, FL
01.2025 - 04.2025
  • Observed client behavior during testing sessions, and discussed psychological details with the psychologist.
  • Interpreted research or operational data before reassessing a client.
  • Recorded client progress notes, test results, and other relevant information while in session.
  • Administered standardized psychological tests under the supervision of the psychologist.
  • Observed client interviews to assess mental health status and functioning.
  • Collected information through observation, interviews or surveys.

Barista

Starbucks
Lehigh Acres, FL
02.2023 - 04.2025
  • Pleasantly greeted customers and offered recommendations based on their personal preferences, or dietary needs.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Created signs and displays to advertise store products or events.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Crew Member

Dunkin’ Donuts
Fort Myers, FL
01.2022 - 01.2023
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Informed customers about daily specials in an engaging manner.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

Lehigh Senior High School
Lehigh Acres
05.2023

Some College (No Degree) - Psychology

Florida Gulf Coast University
Fort Myers

Skills

  • Interpersonal communication
  • Transferable skills
  • Attention to detail
  • Analytical thinking
  • Reliability
  • Teamwork and collaboration

Awards

  • Servsafe Certification (2018-2023)
  • Microsoft Certifications (Word, Powerpoint and Excel)

Languages

English
Native/ Bilingual
Spanish
Professional

Affiliations

Emely Sweet Bakes - Baking Business

  • Customer Service
  • Marketing
  • Business Development
  • Website Management
  • Customer Satisfaction

Timeline

Neuropsychological Practicum Intern

Collier Neurologic Specialists - Dr. David Cox
01.2025 - 04.2025

Psychology Assistant

Gulfshore Behavioral Health
04.2024 - Current

Barista

Starbucks
02.2023 - 04.2025

Crew Member

Dunkin’ Donuts
01.2022 - 01.2023

High School Diploma -

Lehigh Senior High School

Some College (No Degree) - Psychology

Florida Gulf Coast University

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Emely Lago