Emely Licon
Tracy,CA
Summary
Dynamic leader with proven expertise in worker training and customer service, honed at Starbucks and Dunkin' Donuts. Excelled in drink preparation and cash handling, boosting store cleanliness and fostering positive customer relationships. Adaptability and team supervision skills led to seamless operations and enhanced team cohesion.
Overview
2
2
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
08.2023 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance.
- Fostered a positive work atmosphere with clear communication, teamwork, and problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained and supervised barista workers while running shifts under high pressure.
- Improved store cleanliness and sanitation standards.
Shift Leader
Dunkin' Donuts
02.2022 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities appropriately.
- Maintained a clean and safe work environment while ensuring all employees followed standards.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders and crew to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
No Degree - Biology
Las Positas College
Livermore, CA05.2026
Skills
- Cash Handling
- Drink preparation
- Product Upselling
- Adaptability to Change
- Customer Service
- Worker Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista Shift Supervisor
Starbucks
08.2023 - Current
Shift Leader
Dunkin' Donuts
02.2022 - 05.2023
No Degree - Biology
Las Positas College
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