Emely Licon
Tracy,CA
Summary
Dynamic leader with proven expertise in worker training and customer service, honed at Starbucks, Dunkin' Donuts, and Dutch Bros. Excelled in drink preparation and cash handling, boosting store cleanliness and fostering positive customer relationships. Adaptability and team supervision skills led to seamless operations and enhanced team cohesion.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dutch Bros
Lathrop, California
04.2025 - Current
- Trained new employees on customer service and food preparation standards.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Barista Shift Supervisor
Starbucks
08.2023 - 03.2025
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Improved store cleanliness and sanitation standards.
Shift Leader
Dunkin' Donuts
02.2022 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities appropriately.
- Maintained a clean and safe work environment while ensuring all employees followed standards.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Phlebotomist
CALRegional
Stockton, CA10-2026
Languages
- English
- Spanish
Timeline
Shift Leader
Dutch Bros
04.2025 - Current
Barista Shift Supervisor
Starbucks
08.2023 - 03.2025
Shift Leader
Dunkin' Donuts
02.2022 - 05.2023
Phlebotomist
CALRegional