Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emely Lizama

Flowery Branch,GA

Summary

Dynamic and results-oriented professional with extensive experience at Hopebridge Autism Therapy Center. Excelled in implementing ABA therapy plans, enhancing client behavior, and streamlining operations. Demonstrates exceptional organization and verbal communication skills. Proven ability to motivate, manage time effectively, and maintain high service standards in fast-paced environments.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Experienced with providing attentive and friendly service in fast-paced environment. Utilizes strong communication skills to ensure guest satisfaction and smooth operation. Track record of maintaining clean, organized workspace and effectively managing multitasking duties.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Hopebridge Autism Therapy Center
08.2023 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.

Receptionist

Eyesite
08.2022 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Waitress

Napolis Pizzeria
12.2019 - 10.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm when dealing with difficult customers or during busy shifts.

Education

Psychology

University of North Georgia
Gainesville

West Hall High School
Oakwood, GA
05.2022

Skills

  • Encouragement and motivation
  • Active listening
  • Organization skills
  • Time management
  • Verbal and written communication
  • Greeting and seating clients
  • Positive and professional
  • Multitasking and prioritization

Certification

Registered Behavior Technician

Languages

Spanish
Native or Bilingual

Timeline

Registered Behavior Technician

Hopebridge Autism Therapy Center
08.2023 - Current

Receptionist

Eyesite
08.2022 - 08.2023

Waitress

Napolis Pizzeria
12.2019 - 10.2022

Psychology

University of North Georgia

West Hall High School
Emely Lizama