Emely Macias
Garden Grove,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
MSR 2
SchoolsFirst Federal Credit Union
10.2024 - Current
- Completion of 9 weeks of 5 Behaviors of Communication
- Enrolled in Service University - Freshman
- Started MSR2 onboarding within 8 months of hire date
- Expert in Symitar
- Promoted financial products by maintaining excellent service offering knowledge
- Assisted Members with establishing accounts through RG: MA, following Compliance
- Verified eligibility criteria through supporting documents
- Completed loan applications and funding through CLOS
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for Members.
- Presented new and additional products and services to Members.
- Referred Members to partner advisors
- Worked effectively in fast-paced environments.
- Provided Member's a welcoming experience, expressed natural curiosity, offered personalized recommendations, and addressed concerns.
MSR 1
SchoolsFirst Federal Credit Union
03.2024 - 10.2024
- Answered customer inquiries regarding account balances, transaction history, services charges, loans, savings accounts, lines of credit and interest rates.
- Built and strengthened Member relationships by leveraging excellent interpersonal and communication skills.
- Processed Member transactions promptly, minimizing wait times.
- Identified financial opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated Member's on use of banking website and mobile apps.
- Learned about Member's financial needs, established trust, and optimized financial opportunities resulting in quality customer service.
- Completed Ops Academy
Education
GARDEN GROVE HIGH SCHOOL
Cypress Community College
Skills
- Bilingual
- Time Efficiency
- Cash Handling
- Analytical and Critical Thinking
- Multi-tasker
- Customer Service with Guest Relations
- Organization and time management
- Problem resolution
- Flexible and adaptable
- Strong oral and written communication skills
- Accuracy and precision
Languages
Spanish
Native or Bilingual
Timeline
MSR 2
SchoolsFirst Federal Credit Union
10.2024 - Current
MSR 1
SchoolsFirst Federal Credit Union
03.2024 - 10.2024
Cypress Community College
GARDEN GROVE HIGH SCHOOL