Emely Mendoza
Redwood City,CA
Summary
Hardworking Patient Services Assistant adept at setting appointments, coordinating paperwork and building positive patient relationships. Excellent interpersonal, planning and communication skills developed over three years in the field.
Overview
7
7
years of professional experience
Work History
Patient Services Assistant
San Mateo Medical Center
Redwood City, CA
01.2022 - Current
- Checked registrations and pay codes for next day's appointments.
- Triaged telephone calls to effectively manage time and resources.
- Opened office each day and prepared money drawers.
- Printed department and physician schedules.
Dental/Hygiene Front Desk Coordinator
Bay Area Dental Office
05.2019 - 12.2021
- I maneuver through dentrix software to handle everything patient related
- Such as, but not limited to updating patient records, checking patients in and out, and handling all billing related inquiries
- Influenced patients through calls/texts from our unscheduled list to come into the office for completion of pending treatment on file
- Presenting and closing cases following the collection of the treatment costs
- Assisted with perio charting, minor sterilization, cleaning up rooms and seating patients
- Successfully handled all administrative duties.
Front Desk
Amazing
12.2018 - 02.2019
- Lash Studio
- Opening/closing productivity
- As well as greeting every customer that walks in, checking them in and out of their scheduled service
- Answering phone calls and booking appointments as well as pre-booking the appointment when the clients check out
- Maintaining studio cleanliness.
Sales Associate
Verizon
Redwood City, CA
11.2018 - 02.2019
- Using our passion for technology and resourcefulness to generate sales
- As well as building genuine customer relationships by earning their loyalty and trust
- Teaching customers the best things about their products so they can immediately enjoy them
- Actively listening to customers and then providing them with solutions that fit their needs
- Lastly, made sure the store maintained its cleanliness and did open/ closing procedures.
Manager
PacSun
San Mateo, CA
09.2017 - 11.2018
- Woman and mens visuals, payroll, transfers, maintaining stockroom, ensuring store is neat and clean, making sure the denim is kept sized and well folded, opening and closing procedures, bank records,training new associates/new management, on the sales floor selling, customer servicing and coaching when needed.
Keyholder
ALDO Group
San Mateo, CA
04.2017 - 12.2017
- Open / closing productivity
- Stock maintenance, keeping track of over/underages on till
- As well as ensuring visual presentation complies with ALDO group standards and thriving on sales.
Assistant Store Manager
GUESS
San Mateo, CA
06.2016 - 06.2017
- Six months after being a sales associate was promoted to assistant store manager
- As an employee at this store, I used sales, communication, and organization skills to help make sure the store was always in perfect condition
- Greeted customers when entering the store, and did everything to make sure a customer was happy with their purchase and with their experience shopping in the store.
Sales Associate
Diddams
San Carlos, CA
08.2015 - 06.2016
- Answered phone calls, cleaned the store, and restocked
- Using leadership skills I helped delegate work to other associates while multitasking on projects throughout the store
- Trained on most managerial tasks.
Education
High School Diploma -
Sequoia High School
Canada College
Skills
- Willingness to learn
- Efficient with multitasking and memorization
- Adaptability:
- Having worked in a variety of environments has led me to
- Adapt easily and learn quickly
- Medical Billing
- Communicating to Patients and Families
- Knowledge of Community Services and Programs
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Assistant
San Mateo Medical Center
01.2022 - Current
Dental/Hygiene Front Desk Coordinator
Bay Area Dental Office
05.2019 - 12.2021
Front Desk
Amazing
12.2018 - 02.2019
Sales Associate
Verizon
11.2018 - 02.2019
Manager
PacSun
09.2017 - 11.2018
Keyholder
ALDO Group
04.2017 - 12.2017
Assistant Store Manager
GUESS
06.2016 - 06.2017
Sales Associate
Diddams
08.2015 - 06.2016
High School Diploma -
Sequoia High School
Canada College
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