Emely Pena
Memphis,TN
Summary
Adept at elevating dining experiences, my goal is to increase sales through persuasive sales strategies and exceptional customer service. My expertise in POS system operation and relationship management, combined with a commitment to providing the best customer experience, positions me as a valuable team member ready to exceed hospitality service standards.
Motivated Service Team Member with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Pete & Sams
09.2024 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Bartender and Wait Staff
Mama's Bar & Grille
03.2024 - 08.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Bartender & Wait Staff
Bayou Bar & Grille
09.2021 - 04.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
Education
Theater / Performing Arts
University of Memphis
Memphis, TNSkills
- Food safety
- Meal recommendations
- Persuasive Sales Strategies
- Attention to Detail in Order Processing
- Complaint Resolution
- POS system operation
- Team member support
- Order management
- Hospitality service expertise
- Relationship management
- Exceptional customer service
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Wait Staff Member
Pete & Sams
09.2024 - Current
Bartender and Wait Staff
Mama's Bar & Grille
03.2024 - 08.2024
Bartender & Wait Staff
Bayou Bar & Grille
09.2021 - 04.2024
Theater / Performing Arts
University of Memphis
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