Emely Perez
Hialeah,FL
Summary
Experienced Assistant Property Manager adept at supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management. Strong communicator skilled in fostering positive tenant relationships and maintaining compliance with regulations. Ready to contribute to efficient property management with a focus on excellence and value enhancement.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
First Services Residential
Brickell , FL
12.2022 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Scheduled maintenance calls.
- Updated tenant and unit information to keep current in housing database.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Facilitated tenant paperwork processing and verification.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
- Implemented proactive strategies to reduce operating costs while maintaining high standards of service delivery.
Operations Manager
The Hemispheres Condominium
Hallandale, FL
11.2021 - 12.2022
- Address and promptly resolve questions, requests, and complaints from tenants.
- Oversaw financial management, budget management, accounting and payroll activities.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Conducted employee observations and documented findings.
- Assist Property Manager with monthly due diligence such as preparing AME pre-close and MOR monthly
- closing reporting.
- Prepare and update reports as delegated by Community Manager
- Post all rents, deposits, and fees.
- Collect monies from residents, manage and maintain low delinquency for the community.
- Issue appropriate notices as necessary (i.e., late payments, evictions, returned checks, legal notices
- put out per lease).
- Regularly audit and inspect resident ledgers to ensure scheduled billing charges are correct and up
- to date.
- Inquires about late payments and assists in handling any eviction issue
- Oversee leasing team and ensure that files are being prepared correctly and move-in’s are set.
- Inspect property on a regular basis to assess condition of buildings and grounds, and to ensure that
- empty units are ready for new tenants.
- Direct Maintenance team to necessary repairs and maintenance.
- Report any problems or issues to property manager.
- Manage records and files of current tenants.
- Supervised administrative and maintenance staff supporting needs of tenants in 1300 units.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Met with clients to negotiate management and service contracts.
Director of Safety and Security
Field Force Protective Services
Miami, FL
08.2019 - 11.2021
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Supported accident investigations and prepared related paperwork.
- Addressed customer concerns with suitable solutions.
- Monitored safety of construction activities, making on-site personnel safety top priority.
- Recorded required data for incident reports and files.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Assessed company security risks and developed actionable solutions to be presented to management.
Loss Prevention Specialist
Home Depot
Miami, FL
08.2020 - 11.2021
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Decreased loss by facilitating training programs on loss prevention, policies and operations.
- Investigated associates for internal theft
Director of Security
Field Force security
Miami, FL
07.2019 - 08.2020
- Kept staff aware of security and safety concerns with regular meetings and drills.
- Evaluated current security operations and personnel to detect areas in need of improvement.
Director of Safety and Security
ABM Security Services
10.2015 - 07.2019
- Evaluated current security operations and personnel to detect areas in need of improvement.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Developed and implemented training procedures for newly hired personnel.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Supervised and mentored managers and staff members in conscious effort to deliver top-quality Access Control services.
Security Lieutenant
ABM Security Services
Miami, FL
06.2012 - 04.2015
- Supervised property entrances and exits and monitored employee safety.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Demonstrated public safety dedication by patrolling community events.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Security Guard
Elite Protection Services
Miami, FL
09.2010 - 06.2012
- Worked as gate officer and my responsibility consist of ABDI computerized program (Access control )
- Guarded restricted areas to prevent unauthorized entry.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Education
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL06.2006
Bachelor of Science - Crime Scene Investigation
Miami Dade College
Miami, FL 04.2022 - Current
Skills
- Safety and security procedures
- Customer service
- Fluent in Spanish
- Daily status reports
- Property management principles
- Strong negotiation abilities
- Leasing and sales
- Customer service-focused
- Property Inspections
- Building Security
- Cost Control
- Property Maintenance
- Organizational Management
- Workplace Safety
Timeline
Assistant Manager
First Services Residential
12.2022 - Current
Bachelor of Science - Crime Scene Investigation
Miami Dade College
04.2022 - Current
Operations Manager
The Hemispheres Condominium
11.2021 - 12.2022
Loss Prevention Specialist
Home Depot
08.2020 - 11.2021
Director of Safety and Security
Field Force Protective Services
08.2019 - 11.2021
Director of Security
Field Force security
07.2019 - 08.2020
Director of Safety and Security
ABM Security Services
10.2015 - 07.2019
Security Lieutenant
ABM Security Services
06.2012 - 04.2015
Security Guard
Elite Protection Services
09.2010 - 06.2012
High School Diploma -
Miami Springs Senior High School
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