Emely Perez
Arlington,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. My upbeat personality and professional demeanor under pressure consistently defused tense situations, showcasing my ability to meet and exceed employer expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Farmers Insurance - Josue Cardenas Agency
Arlington, TX
09.2018 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Consulted with customers to resolve service and billing issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Improved customer service wait times to mitigate complaints.
- Reduced financial discrepancies, resolving billing issues while processing service applications and cancellations.
- Wrote policies, finalized documents and filed paperwork.
- Kept thorough records of customer details and previous sales.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Promptly responded to reported claims by communicating with customers and reporting information.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TX12-2023
High School Diploma -
Sam Houston High School
Arlington, TX07.2018
Skills
- Credit Card Payment Processing
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Customer Service
- Data Entry
- Verbal and Written Communication
- Understanding Customer Needs
- Clerical Support
- Inbound and Outbound Calling
- Multitasking and organization
Certification
- General Lines Insurance License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Farmers Insurance - Josue Cardenas Agency
09.2018 - Current
Associate of Arts -
Tarrant County College District
High School Diploma -
Sam Houston High School
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