Summary
Overview
Work History
Education
Skills
Timeline
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Emely Rivera

San Jose

Summary

Highly motivated and detail-oriented Medical Receptionist and Administrative Professional with a proven track record of delivering exceptional patient care and operational support across healthcare, automotive, and retail sectors. Expertise in patient scheduling, insurance verification, medical records management, and front-desk operations ensures seamless workflows and outstanding client experiences. Recognized for building strong relationships while maintaining strict HIPAA compliance and coordinating efficiently between departments to optimize productivity. Extensive experience in customer-focused industries has honed exceptional multitasking abilities, problem-solving skills, and a customer-centric mindset that consistently contribute to team success in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Medical Receptionist

Camino Ear, Nose & Throat Clinic
2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Business Development Center Representative

Stevens Creek Chevrolet
10.2023 - Current
  • At Stevens Creek Chevrolet, I continued my work in the Service Department as a Business Development Center Representative. I was responsible for managing a high volume of inbound and outbound calls, assisting customers with service-related inquiries, and scheduling maintenance appointments. I worked closely with the service team to ensure a seamless experience for customers, from booking appointments to confirming follow-ups. By leveraging my knowledge of Chevrolet's service offerings, I provided customers with tailored solutions, driving repeat business and contributing to a steady increase in service department traffic. My consistent follow-up and attention to detail helped maintain strong customer relationships and foster loyalty.

Business Development Center Representative

Capitol Toyota
10.2022 - 11.2023
  • As a Business Development Center Representative for the Service Department at Capitol Toyota, I was responsible for managing inbound and outbound customer inquiries, scheduling service appointments, and ensuring timely follow-up for customer satisfaction. I communicated with clients to understand their service needs, provided detailed information about available services, and worked closely with the service team to ensure smooth operations. By maintaining accurate records and managing appointment schedules efficiently, I contributed to increased customer retention and a significant rise in service department traffic. My role required strong communication skills, multitasking, and a customer-centric approach to drive success.

Customer Service Cashier

Victoria's Secret
03.2019 - 10.2022
  • As a Customer Service Cashier at Victoria's Secret, I was the first point of contact for customers, ensuring they had an exceptional shopping experience from start to finish. I managed all transactions, processed payments, and handled returns/exchanges with accuracy and professionalism. My role also involved providing personalized recommendations based on customer preferences, assisting with product inquiries, and maintaining a welcoming, clean store environment. I developed strong multitasking skills while managing a high volume of customers, and consistently upheld Victoria's Secret's commitment to customer satisfaction, contributing to the store's overall success in sales and customer loyalty.

Shift Lead

Angry Chickz
03.2019 - 02.2021
  • As a Shift Lead at Angry Chickz, I was responsible for overseeing daily operations and ensuring a high standard of service during my shifts. I led a team of staff, managed opening and closing procedures, and maintained inventory levels to ensure smooth operations. I handled customer inquiries and complaints with professionalism and enthusiasm, providing timely solutions to ensure satisfaction. Additionally, I was involved in staff training and development, ensuring team members were equipped with the skills needed to provide exceptional service. My role required strong leadership, problem-solving skills, and the ability to adapt quickly in a fast-paced environment, all while maintaining a positive and efficient atmosphere for both customers and employees.

Education

High School Diploma - General Studies

Andrew P Hill High School
San Jose, CA
06.2022

Skills

  • 1 Customer Service Excellence – Ensuring a positive customer experience, handling inquiries, complaints, and returns effectively
  • 2 Team Leadership – Leading and motivating teams, managing shifts, and ensuring smooth operations in high-paced environments
  • 3 Sales and Product Knowledge – Educating customers about products, tailoring recommendations, and boosting sales through personalized service
  • 4 Multitasking – Managing multiple tasks simultaneously, such as handling transactions, assisting customers, and maintaining store organization

Timeline

Business Development Center Representative

Stevens Creek Chevrolet
10.2023 - Current

Business Development Center Representative

Capitol Toyota
10.2022 - 11.2023

Customer Service Cashier

Victoria's Secret
03.2019 - 10.2022

Shift Lead

Angry Chickz
03.2019 - 02.2021

High School Diploma - General Studies

Andrew P Hill High School

Medical Receptionist

Camino Ear, Nose & Throat Clinic
2024 - Current

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