Emely Rodriguez
El Mirage,AZ
Summary
Dynamic Practice Manager with a proven track record at Animal Medical Center of Surprise, excelling in schedule and workflow management. Enhanced client retention through effective communication and staff training. Skilled in budget oversight and inventory management, fostering a collaborative environment that improved operational efficiency and team performance.
Overview
8
8
years of professional experience
Work History
Practice Manager
Animal Medical Center of Surprise
01.2023 - Current
- Oversaw daily operations ensuring efficient clinic workflow and quality patient care.
- Managed scheduling for veterinary staff, optimizing appointment availability and client satisfaction.
- Implemented inventory management system to streamline supply ordering and reduce costs.
- Trained and mentored staff on customer service protocols, enhancing team performance and client interactions.
- Developed standard operating procedures to improve compliance with veterinary regulations and safety standards.
- Coordinated financial management processes including budgeting, invoicing, and expense tracking for increased profitability.
- Fostered relationships with clients through effective communication strategies, resulting in increased client retention rates.
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
Lead Veterinary Technician
Animal Medical Center of Surprise
02.2018 - 12.2022
- Conducted routine examinations and assisted veterinarians in diagnosing medical conditions.
- Administered vaccinations and medications under veterinary supervision, ensuring compliance with safety protocols.
- Monitored animal health post-surgery, providing timely updates to veterinarians and pet owners.
- Educated pet owners on proper care techniques, enhancing client relationships and satisfaction.
- Managed laboratory samples, performing tests to assist in accurate diagnoses and treatment plans.
- Trained junior staff on best practices for animal handling and clinic operations, fostering a collaborative environment.
- Led inventory management initiatives, optimizing supply levels to reduce waste and improve operational readiness.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
Veterinary Technician
Animal Medical Center of Surprise
10.2017 - 02.2018
- Administered anesthesia and monitored vital signs during surgical procedures for various animal patients.
- Assisted veterinarians in diagnosing and treating medical conditions through detailed patient history and physical examinations.
- Educated pet owners on post-operative care, medication administration, and preventive health measures.
- Managed laboratory tasks including blood work, urinalysis, and cytology to support accurate diagnoses.
- Collaborated with veterinary staff to ensure high standards of patient care during busy clinic hours.
- Educated clients about preventative care, proper nutrition, and other essential aspects of pet health to promote responsible pet ownership.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Promoted animal health through conducting routine laboratory tests, such as blood work, urinalysis, and fecal analysis.
Education
Associate of Science - Veterinary Technician
Pima Medical Institute
Phoenix, AZ05-2015
Skills
- Schedule management
- Staff management
- Workflow management
- Records management
- Employee performance
- Budget oversight
- Supplies ordering
- Client consulting
- Managing files and records
- Workflow efficiency
- Hiring medical personnel
Languages
Spanish
Native or Bilingual
Timeline
Practice Manager
Animal Medical Center of Surprise
01.2023 - Current
Lead Veterinary Technician
Animal Medical Center of Surprise
02.2018 - 12.2022
Veterinary Technician
Animal Medical Center of Surprise
10.2017 - 02.2018
Associate of Science - Veterinary Technician
Pima Medical Institute
Similar Profiles
Sherrie KohlmannSherrie Kohlmann
Certified Veterinary Technician at Animal Medical Center Of SurpriseCertified Veterinary Technician at Animal Medical Center Of Surprise
Shaye StephensonShaye Stephenson
Veterinary Technician at Animal Medical Center Of SurpriseVeterinary Technician at Animal Medical Center Of Surprise
Mary HeimerMary Heimer
Professional Dog Groomer at Surprise Animal Hospital & GroomingProfessional Dog Groomer at Surprise Animal Hospital & Grooming
Jaime Marie BorrayoJaime Marie Borrayo
Assistant Manager at Big 5 Sporting GoodsAssistant Manager at Big 5 Sporting Goods
Kenneth WilliamsKenneth Williams
Police Communication Operator at City of PhoenixPolice Communication Operator at City of Phoenix