Agile Software
EMELY SANCHEZ
PARLIER,CALIFORNIA
Summary
Qualified Project Manager versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as optimizing team skills. Track record of on-time rollouts that met all project milestones and surpassed quality expectations.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Project Manager
Bitwise Industries, Bitwise Tech Consulting
Fresno, CA
09.2020 - Current
- Managing team of 7 Software Developers including Q/A team members of 3.
- Managing project scope, budgets and deadlines.
- Developing and initiating projects, managed costs and monitored performance.
- Updating operational methods and overseeing procedures for improved efficiency.
- Leading project teams through design, architecture and launch process.
- Driving team success through shared vision and recognition of quality performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Modified and directed project plans to meet organizational needs.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed product orders based on project drawings and technical specifications.
Staff Analyst III
Tulare County-Public Health, HHSA
Visalia, CA
07.2018 - 09.2020
- Conduct insightful ad hoc analysis on County Budgets to strive effectiveness for program sustainably and keeping programs operational
- Monitored project progress by tracking activities
- Resolved problems and influenced program operations
- Evaluated business process for developing and implementing solutions and recommended change requests
- Interpret, evaluate, and interrelate research data to develop integrated business analysis and projections for strategic decision-making
- Planned evaluations and conflict resolution
- Regular travel between locations for knowledge transfer and project oversight
- Collaborated with business groups to define business requirements
- Electronic Health Records Application management and support for County clinic end-users, trained colleagues and created custom reports using Crystal Report Application
- Performed daily, weekly, and monthly reviews and analysis of processes
- Primary resource for application team, tested new features and updates
- Key participant on continuous improvement teams and helped with different departments
- Consistently excelled in performance reviews and given performance-based raises
- Primary Project Lead for Patient Portal for County Clinics for Meaningful Use Reporting and improved patient participation by 75 percent.
- Generated reports detailing findings and recommendations.
- Enhanced production of Public Health programs to exceed goals.
- Educated staff on organizational mission and goals to help employees achieve success.
Staff Analyst III
Tulare County -Public Health Operations
Visalia, CA
08.2014 - 07.2018
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Enhanced production of EHR Systems to exceed goals.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Created plans and communicated deadlines to complete projects on time.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed over 50 customer calls per day and increased problem resolution by 10 percent.
IT Helpdesk Support
Tulare County
Visalia, CA
10.2008 - 08.2014
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Configured hardware, devices and software to set up work stations for employees.
- Inspected components for full power potential before and after updates.
- Provided support for network infrastructure and baseline configurations.
- Logged activities in tracking system to maintain accurate, timely records.
- Worked with document imaging technologies and deployment software.
- Oversaw installations of new technology and new personnel training.
- Supervised daily configuration activities and business systems operations.
- Provided end-user system and equipment training.
- Walked user through series of steps to determine problem and implement likely solution.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Responded to inquiries by phone, email and walk-up requests.
- Managed over 150 end-user calls per day, Increased resolution by 92 percent.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Business Analyst
Tulare County
Visalia, CA
08.2010 - 07.2014
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Managed over 5 departments assigned and met IT needs.
- Evaluated trends to understand competitive environments and assess current strategies.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Executed analysis of risks and identified risk mitigation strategies.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
Education
MBA - Business
Fresno Pacific University
Fresno, CA 09.2012 - 12.2014
Bachelor of Arts - Organizational Leadership
Fresno Pacific University
Fresno, CA 08.2010 - 07.2012
Associate of Science - Computer Technology
Heald College
Fresno, CA 01.2000 - 07.2001
Skills
Project planning and development
Advanced problem solving
Business process re-engineering
Lean manufacturing and design
Change Control Processes
Functional & Business Requirements
Programming Languages
Systems Installation, Configuration and Upgrading
Technical Support
Microsoft Active Directory
Fluent in Spanish
Software Development Lifecycle
Project Management
Software
Mondaycom
Zoho Projects
Trello
Basecamp
Certification
CAPM - Certified Associate in Project Management
Timeline
Project Manager
Bitwise Industries, Bitwise Tech Consulting
09.2020 - Current
Scrum Master Certificate
09-2020
CAPM - Certified Associate in Project Management
03-2020
Staff Analyst III
Tulare County-Public Health, HHSA
07.2018 - 09.2020
Project Management Professional Certificate
08-2015
Staff Analyst III
Tulare County -Public Health Operations
08.2014 - 07.2018
Promoting Community Cyber security (FEMA)
07-2013
IT Infrastructure Library (ITIL) Foundation Certificate in IT Service Management
05-2013
MBA - Business
Fresno Pacific University
09.2012 - 12.2014
Applied Project Management
03-2011
Business Analyst
Tulare County
08.2010 - 07.2014
Bachelor of Arts - Organizational Leadership
Fresno Pacific University
08.2010 - 07.2012
IT Helpdesk Support
Tulare County
10.2008 - 08.2014
Associate of Science - Computer Technology
Heald College
01.2000 - 07.2001